Question follow-through · 1317
Pensions Ombudsman: Standards
To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential impact of the Operating Model Review in reducing waiting times at The Pensions Ombudsman over the past year.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 14 May 2026
- Target answer date
- 21 May 2026
- Answer
- 21 May 2026 · 7 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Democracy and constitution
- Pensions Ombudsman: Standards · 20 May 2026
- Pensions Ombudsman: Standards · 3 Jun 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
14 May 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential impact of the Operating Model Review in reducing waiting times at The Pensions Ombudsman over the past year.
21 May 2026
Target answer date
Date supplied by the official written-questions record.
21 May 2026
Answer published
The Pensions Ombudsman’s (TPO) Operating Model Review (OMR) has delivered record case closures in both 2024/25 and 2025/26. Key changes introduced through the OMR include ensuring that individuals complete the formal complaints process with their pension ...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Pensions Ombudsman: Standards
20 May 2026 · To ask the Secretary of State for Work and Pensions, what data his Department holds on average waiting times for (a) cases to be assigned and (b) decisions by the Pensions Ombudsman.
Pensions Ombudsman: Standards
3 Jun 2026 · To ask the Secretary of State for Work and Pensions, what assessment his Department has made of trends in changes in waiting times for cases initially to be assigned at the Pensions Ombudsman over the past two years.