Question follow-through · 3627

Pensions Ombudsman: Standards

To ask the Secretary of State for Work and Pensions, what data his Department holds on average waiting times for (a) cases to be assigned and (b) decisions by the Pensions Ombudsman.

answeredSarah GreenDepartment for Work and Pensions

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Work and Pensions
Tabled
20 May 2026
Target answer date
4 Jun 2026
Answer
4 Jun 2026 · 15 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Democracy and constitution

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Recorded timeline

  1. 20 May 2026

    Question tabled

    To ask the Secretary of State for Work and Pensions, what data his Department holds on average waiting times for (a) cases to be assigned and (b) decisions by the Pensions Ombudsman.

  2. 4 Jun 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 4 Jun 2026

    Answer published

    The Department does not centrally publish formal averages for case allocation or final decisions by the Pensions Ombudsman (TPO). However, TPO’s latest performance updates indicate that waiting times remain significant due to sustained demand. Recent data...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

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Strong linkSame MP, department and exact heading

Pensions Ombudsman: Standards

3 Jun 2026 · To ask the Secretary of State for Work and Pensions, what assessment his Department has made of trends in changes in waiting times for cases initially to be assigned at the Pensions Ombudsman over the past two years.