Question follow-through · 6526
Pensions Ombudsman: Standards
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of trends in changes in waiting times for cases initially to be assigned at the Pensions Ombudsman over the past two years.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 3 Jun 2026
- Target answer date
- 10 Jun 2026
- Answer
- 15 Jun 2026 · 12 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
3 Jun 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of trends in changes in waiting times for cases initially to be assigned at the Pensions Ombudsman over the past two years.
10 Jun 2026
Target answer date
Date supplied by the official written-questions record.
15 Jun 2026
Answer published
Waiting times for cases to be initially assigned at The Pensions Ombudsman (TPO) have increased over the past two years, primarily due to sustained growth in demand, alongside a backlog of complex cases. TPO has implemented an Operating Model Review to im...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
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No later same-department questions indexed.
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