Question follow-through · 83164
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, what the (a) average waiting time for people calling and (b) time people spent on hold for HMRC was in the last year.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 17 Oct 2025
- Target answer date
- 21 Oct 2025
- Answer
- 27 Oct 2025 · 10 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Personal Care Services: Tax Evasion · 20 Oct 2025
- Agriculture: Inheritance Tax · 21 Oct 2025
- Social Security Benefits and Taxation: Statistics · 27 Oct 2025
- Taxation · 27 Oct 2025
- Social Security Benefits and Taxation · 28 Oct 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
17 Oct 2025
Question tabled
To ask the Chancellor of the Exchequer, what the (a) average waiting time for people calling and (b) time people spent on hold for HMRC was in the last year.
21 Oct 2025
Target answer date
Date supplied by the official written-questions record.
27 Oct 2025
Answer published
HMRC telephony performance data, including the average speed of answering a customer’s call, is published on a regular basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates The definition of ‘average sp...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Personal Care Services: Tax Evasion
20 Oct 2025 · To ask the Chancellor of the Exchequer, how many compliance investigations were (a) opened and (b) closed by HM Revenue and Customs on businesses classified under Standard Industrial Classification codes (a) 96020 (hairdressing and barbering) and (b) 9609
Agriculture: Inheritance Tax
21 Oct 2025 · To ask the Chancellor of the Exchequer, what recent estimate she has made of the number of farms that could be affected by proposed changes to inheritance tax.
Social Security Benefits and Taxation: Statistics
27 Oct 2025 · To ask the Chancellor of the Exchequer, whether the Office for National Statistics has provided (a) data, (b) technical support and (c) modelling assistance her Department in connection with analyses of (i) tax contributions and (ii) benefit claims by (A)
Taxation
27 Oct 2025 · To ask the Chancellor of the Exchequer, if she will publish the (a) figures, (b) charts and (c) underlying data tables on (i) income tax and (ii) indirect tax contributions by ethnicity referenced in her Department's Freedom of Information response FOI202
Social Security Benefits and Taxation
28 Oct 2025 · To ask the Chancellor of the Exchequer, what comparative assessment her Department has made of (a) tax and (b) benefit contributions of people by (i) nationality and (ii) country of birth since 2020.
Social Security Benefits and Taxation
28 Oct 2025 · To ask the Chancellor of the Exchequer, whether (a) ministers and (b) special advisers from her Department have received briefings on analyses of (a) tax contributions and (b) benefits of people by (i) ethnicity, (ii) nationality and (iii) country of birt
Revenue and Customs: Telephone Services
28 Oct 2025 · To ask the Chancellor of the Exchequer, what information her Department holds on (a) the average call answer time and (b) time spent on hold for people calling the HMRC employers general enquiries line in each of the last five years.
Revenue and Customs: Telephone Services
28 Oct 2025 · To ask the Chancellor of the Exchequer, what information her Department holds on the average (a) waiting time for people calling and (b) time spent on hold to the HMRC self-assessment line in each of the last five years.
Treasury: Social Media
29 Oct 2025 · To ask the Chancellor of the Exchequer, how much her Department has spent on social media advertising by (a) influencer and (b) organisation in each of the last five financial years.
Income Tax
30 Oct 2025 · To ask the Chancellor of the Exchequer, what the average proportion of income paid in tax is for a full-time worker earning the national median salary.
Inheritance Tax
30 Oct 2025 · To ask the Chancellor of the Exchequer, what estimate she has made of the administrative cost of collecting Inheritance Tax as a proportion of total revenue.
Small Businesses: VAT
30 Oct 2025 · To ask the Chancellor of the Exchequer, what estimate she has made of the cost to the economy of compliance with VAT regulations for small businesses.