Question follow-through · 86041
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, what information her Department holds on the average (a) waiting time for people calling and (b) time spent on hold to the HMRC self-assessment line in each of the last five years.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 28 Oct 2025
- Target answer date
- 30 Oct 2025
- Answer
- 5 Nov 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Treasury: Social Media · 29 Oct 2025
- Income Tax · 30 Oct 2025
- Inheritance Tax · 30 Oct 2025
- Small Businesses: VAT · 30 Oct 2025
- Remittances: Taxation · 3 Nov 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
28 Oct 2025
Question tabled
To ask the Chancellor of the Exchequer, what information her Department holds on the average (a) waiting time for people calling and (b) time spent on hold to the HMRC self-assessment line in each of the last five years.
30 Oct 2025
Target answer date
Date supplied by the official written-questions record.
5 Nov 2025
Answer published
The below table provides the average call answer time (minutes: seconds) for HMRC’s employers helpline in each of the last five years: YearTotal average over the year2020-2109:072021-2212:032022-2316:032023-2422:202024-2526:32 Overall, HMRC’s telephony pe...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Treasury: Social Media
29 Oct 2025 · To ask the Chancellor of the Exchequer, how much her Department has spent on social media advertising by (a) influencer and (b) organisation in each of the last five financial years.
Income Tax
30 Oct 2025 · To ask the Chancellor of the Exchequer, what the average proportion of income paid in tax is for a full-time worker earning the national median salary.
Inheritance Tax
30 Oct 2025 · To ask the Chancellor of the Exchequer, what estimate she has made of the administrative cost of collecting Inheritance Tax as a proportion of total revenue.
Small Businesses: VAT
30 Oct 2025 · To ask the Chancellor of the Exchequer, what estimate she has made of the cost to the economy of compliance with VAT regulations for small businesses.
Remittances: Taxation
3 Nov 2025 · To ask the Chancellor of the Exchequer, whether her Department has made an estimate of annual tax loss from untaxed remittances sent abroad by non-UK nationals.
Remittances
4 Nov 2025 · To ask the Chancellor of the Exchequer, what estimate she has made of how much money was sent abroad in remittance payments in 2024 by destination country.
Revenue and Customs: Telephone Services
10 Nov 2025 · To ask the Chancellor of the Exchequer, if she will implement a review of HMRC helplines to (i) lower hold times and (ii) improve customer service.
Revenue and Customs: Telephone Services
10 Nov 2025 · To ask the Chancellor of the Exchequer, pursuant to the Answer of 5 November 2025 to Question 86041 on Revenue and Customs: Telephone Services, how many and what proportion of calls to the HMRC self-assessment line dropped in each of the last five years.
Revenue and Customs: Telephone Services
19 Nov 2025 · To ask the Chancellor of the Exchequer, how many telephone operators work on the HMRC self-assessment line by the nationality of those operators.
Revenue and Customs: Telephone Services
19 Nov 2025 · To ask the Chancellor of the Exchequer, how many telephone operators work on the HMRC employers general enquiries line by the nationality of those operators.
Treasury: Mental Health
25 Nov 2025 · To ask the Chancellor of the Exchequer, how many staff in their Department have been on mental health leave for six months or more; and for what reason.
Treasury: Subscriptions
2 Dec 2025 · To ask the Chancellor of the Exchequer, for the total spend on (i) LinkedIn membership fees (ii) other subscriptions by her Department in the last financial year.