Question follow-through · 52113
Pension Service: Telephone Services
To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 13 May 2025
- Target answer date
- 15 May 2025
- Answer
- 22 May 2025 · 9 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Access to Work Programme: Cystic Fibrosis · 13 Jun 2025
- Social Security Benefits: Maladministration · 9 Jul 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
13 May 2025
Question tabled
To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b
15 May 2025
Target answer date
Date supplied by the official written-questions record.
22 May 2025
Answer published
DWP does not have a specific enquiry line called the Pension Service Helpline, so I have provided the data from the State Pensions enquiries line. Over the period 1 February to 30 April 2025 a total of 28,775 calls were not answered due to caller abandonm...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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