Question follow-through · 903213
Department for Work and Pensions: Standards
What steps she is taking to improve her Department's customer service.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 11 Mar 2025
- Target answer date
- 17 Mar 2025
- Answer
- 17 Mar 2025 · 6 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Democracy and constitution
- Pensions Ombudsman: Standards · 6 May 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
11 Mar 2025
Question tabled
What steps she is taking to improve her Department's customer service.
17 Mar 2025
Target answer date
Date supplied by the official written-questions record.
17 Mar 2025
Answer published
We are modernising our services, enabling customers to self-serve online, while retaining non-digital channels for those that need them, avoiding digital inclusion and ensuring everyone gets the level of support they need.For example, we are starting to u...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Pensions Ombudsman: Standards
6 May 2025 · To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the adequacy of waiting times for cases to be allocated to a Resolution Specialist at The Pensions Ombudsman.
Social Security Benefits: Post-traumatic Stress Disorder
15 May 2025 · To ask the Secretary of State for Work and Pensions, what (a) support, (b) benefits and (c) resources her Department provides to (i) humanitarian and (ii) healthcare workers with PTSD who have worked in warzones and are unable to return to work.
Pension Credit: Woking
30 May 2025 · To ask the Secretary of State for Work and Pensions, how many people have applied for Pension Credit in Woking constituency since 29 July 2024.
Pension Credit: Woking
30 May 2025 · To ask the Secretary of State for Work and Pensions, how many people are (a) eligible for pension credit and (b) have yet to apply for it in Woking constituency.
Poverty: Woking
30 May 2025 · To ask the Secretary of State for Work and Pensions, what steps her Department is taking to help support the 2,198 children under the age of 16 living in relative poverty in Woking constituency.
Poverty: Woking
30 May 2025 · To ask the Secretary of State for Work and Pensions, what steps her Department is taking to help tackle childhood poverty in Canalside ward in Woking constituency.
Employment and Support Allowance: Uprating
3 Jun 2025 · To ask the Secretary of State for Work and Pensions, whether people on legacy Employment and Support Allowance receive the same inflation increase as people on other benefits.
Criminal Injuries Compensation Scheme: Social Security Benefits
3 Jun 2025 · To ask the Secretary of State for Work and Pensions, whether receipt of compensation from the Criminal Injuries Compensation Scheme impacts entitlement to benefits.
Universal Credit: National Insurance Credits
3 Jun 2025 · To ask the Secretary of State for Work and Pensions, whether people on Universal Credit receive National Insurance Contribution credits.
Social Security Benefits: Multiple Sclerosis
4 Jun 2025 · To ask the Secretary of State for Work and Pensions, what steps her Department is taking to support people living with multiple sclerosis in Woking constituency; and what assessment she has made of the potential impact of reforms to (a) disability benefit
Personal Independence Payment: Medical Examinations
27 Jun 2025 · To ask the Secretary of State for Work and Pensions, with reference to her letter on the Universal Credit and Personal Independence Payment Bill, dated 26 June 2025, whether the exemption from reassessment for existing Personal Independence Payment claima
Personal Independence Payment
30 Jun 2025 · To ask the Secretary of State for Work and Pensions, how many and what proportion of PIP claims were under review as of 27 June 2025.