Question follow-through · 26385
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, what the average time to answer a customer telephone call was in each year since 2015.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 24 Jan 2025
- Target answer date
- 28 Jan 2025
- Answer
- 3 Feb 2025 · 10 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Advertising Standards Authority · 22 Apr 2025
- Horticulture: Employers' Contributions and Inheritance Tax · 14 May 2025
- Tax Evasion · 9 Jul 2025
- Revenue and Customs · 9 Jul 2025
- Business Rates: Impact Assessments · 21 Jul 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
24 Jan 2025
Question tabled
To ask the Chancellor of the Exchequer, what the average time to answer a customer telephone call was in each year since 2015.
28 Jan 2025
Target answer date
Date supplied by the official written-questions record.
3 Feb 2025
Answer published
Data on the number of complaints relating to telephony services is held in line with HMRC’s retention policy.Reporting yearNumber of complaints relating to telephony servicesNumber of telephony complaints as a proportion of all complaints received (%)2015...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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