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Question follow-through · 26384

Revenue and Customs: Telephone Services

To ask the Chancellor of the Exchequer, how many times has HMRC disconnected a customer who has waited for longer than 70 minutes to speak to an advisor on their customer telephone service in each year since 2015.

answeredTreasury

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Treasury
Tabled
24 Jan 2025
Target answer date
28 Jan 2025
Answer
3 Feb 2025 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Economy and business

Shared topic keywords suggest a connection; they do not establish a follow-up.

Votes on this topic

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Recorded timeline

  1. 24 Jan 2025

    Question tabled

    To ask the Chancellor of the Exchequer, how many times has HMRC disconnected a customer who has waited for longer than 70 minutes to speak to an advisor on their customer telephone service in each year since 2015.

  2. 28 Jan 2025

    Target answer date

    Date supplied by the official written-questions record.

  3. 3 Feb 2025

    Answer published

    Data on the number of complaints relating to telephony services is held in line with HMRC’s retention policy.Reporting yearNumber of complaints relating to telephony servicesNumber of telephony complaints as a proportion of all complaints received (%)2015...

Open official record

Official data retrieved 28 Sept 2026.

Later records

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