Question follow-through · 24026
Pensions: Complaints
To ask the Secretary of State for Work and Pensions, how many complaints submitted to the Pension Ombudsman Service are awaiting adjudication; and whether she plans to provide additional resources to the Pension Ombudsman Service to reduce the backlog.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 14 Jan 2025
- Target answer date
- 16 Jan 2025
- Answer
- 21 Jan 2025 · 7 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Social Security Benefits: Telephone Services · 3 Feb 2025
- Social Security Benefits: Telephone Services · 3 Feb 2025
- Universal Credit: Lone Parents · 7 Mar 2025
- State Retirement Pensions: Payments · 17 Apr 2025
- State Retirement Pensions: Payments · 17 Apr 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
14 Jan 2025
Question tabled
To ask the Secretary of State for Work and Pensions, how many complaints submitted to the Pension Ombudsman Service are awaiting adjudication; and whether she plans to provide additional resources to the Pension Ombudsman Service to reduce the backlog.
16 Jan 2025
Target answer date
Date supplied by the official written-questions record.
21 Jan 2025
Answer published
Currently there are approximately 1,700 cases with The Pensions Ombudsman (TPO) awaiting adjudication. Recently we agreed the TPO budget for 2025/26 which includes ongoing funding for additional staff to reduce backlogs.
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Social Security Benefits: Telephone Services
3 Feb 2025 · To ask the Secretary of State for Work and Pensions, how many calls to the Disability Service Centre helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Disability Service Centre fo
Social Security Benefits: Telephone Services
3 Feb 2025 · To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b
Universal Credit: Lone Parents
7 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an assessment of the adequacy of Universal Credit provisions for single parent families.
State Retirement Pensions: Payments
17 Apr 2025 · To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential impact of four-weekly State Pension payments on the ability of pensioners to plan financially.
State Retirement Pensions: Payments
17 Apr 2025 · To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential merits of paying the State Pension on a monthly basis.
State Retirement Pensions: Payments
17 Apr 2025 · To ask the Secretary of State for Work and Pensions, whether her Department will commit to a review of the frequency of State Pension payments to better support pensioners in managing their budgets.
Carers: Part-time Employment
23 Apr 2025 · To ask the Secretary of State for Work and Pensions, what recent assessment her Department has made of the potential impact of earnings threshold rules for Carer’s Allowance on unpaid carers engaged in part-time employment.
Carer's Allowance: Overpayments
23 Apr 2025 · To ask the Secretary of State for Work and Pensions, whether her Department plans to review the structure of the earnings limit for Carer’s Allowance to reduce the risk of significant overpayments resulting from minor threshold breaches.
Carer's Allowance: Overpayments
23 Apr 2025 · To ask the Secretary of State for Work and Pensions, what proportion of Carer’s Allowance overpayment cases identified by her Department in each of the last six years were subject to investigation prior to the commencement of debt recovery procedures.
Carer's Allowance: Overpayments
23 Apr 2025 · To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the the potential merits of writing off historical Carer’s Allowance overpayments in cases involving small or inadvertent breaches of the earnings limit.
Winter Fuel Payment: Impact Assessments
7 May 2025 · To ask the Secretary of State for Work and Pensions, whether her Department made local-level equality impact assessments on the changes in Winter Fuel Payment eligibility.
Personal Independence Payment: Wiltshire
9 May 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the number of people who (a) are currently eligible for PIP and (b) will not be eligible for PIP following her Department's proposed changes to the assessment criteria fo