Question follow-through · 28378
Social Security Benefits: Telephone Services
To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 3 Feb 2025
- Target answer date
- 5 Feb 2025
- Answer
- 11 Feb 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Universal Credit: Lone Parents · 7 Mar 2025
- State Retirement Pensions: Payments · 17 Apr 2025
- State Retirement Pensions: Payments · 17 Apr 2025
- State Retirement Pensions: Payments · 17 Apr 2025
- Carers: Part-time Employment · 23 Apr 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
3 Feb 2025
Question tabled
To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b
5 Feb 2025
Target answer date
Date supplied by the official written-questions record.
11 Feb 2025
Answer published
Response:Part (a)The table below shows the total number of unanswered calls (Calls Abandoned from Agent Queue) for The Pension Service, for each of the last 12 calendar months. Month YearDirectorateCalls Abandoned from Agent QueueFeb-2024Pension Service60...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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7 May 2025 · To ask the Secretary of State for Work and Pensions, whether her Department made local-level equality impact assessments on the changes in Winter Fuel Payment eligibility.
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9 May 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the number of people with (a) musculoskeletal disorders and (b) learning disabilities who will be affected by changes to PIP eligibility in Wiltshire.
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9 May 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the potential impact of her Department's proposed changes to the eligibility for PIP on the number of people who qualify for (a) a Blue Badge, (b) Housing Benefit and (c)