Question follow-through · 17877
Jobcentres and Universal Credit: Telephone Services
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 2 December 2024 to Question 15704 on Jobcentres and Universal Credit: Telephone Services, how many calls were translated by language code since 2021; and what the cost was of t
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 4 Dec 2024
- Target answer date
- 6 Dec 2024
- Answer
- 10 Dec 2024 · 6 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Universal Credit: Refugees · 24 Mar 2025
- Universal Credit: Habitual Residence Test · 24 Mar 2025
- Habitual Residence Test · 24 Mar 2025
- Universal Credit: Habitual Residence Test · 24 Mar 2025
- Universal Credit · 15 Jul 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
4 Dec 2024
Question tabled
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 2 December 2024 to Question 15704 on Jobcentres and Universal Credit: Telephone Services, how many calls were translated by language code since 2021; and what the cost was of t
6 Dec 2024
Target answer date
Date supplied by the official written-questions record.
10 Dec 2024
Answer published
Following consultation with the supplier, we consider that the release of the information requested would prejudice commercial interests.
Official data retrieved 27 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Migrant Workers: English Language
10 Dec 2024 · To ask the Secretary of State for Work and Pensions, how many people were referred by job centre advisors to a course to improve their English language skills in each year since 2015.
Department for Work and Pensions: Translation Services
20 Jan 2025 · To ask the Secretary of State for Work and Pensions, how many calls to her Department were translated in each month since January 2021 for which data is available by language code; and what the cost of that translation was.
Personal Independence Payment: Medical Examinations
25 Feb 2025 · To ask the Secretary of State for Work and Pensions, what the (a) successful claim rate and (b) average number of points scored for PIP Assessments were for assessments undertaken (i) in-person, (ii) not in-person and (iii) across all modes in each of the
Universal Credit: Refugees
24 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the total cost to the public purse of universal credit payments to households where (a) one and (b) both claimants are refugees in each quarter since 2017.
Universal Credit: Habitual Residence Test
24 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the total cost to the public purse of universal credit payments to households containing at least one claimant that passed a habitual residence test in each year since 20
Habitual Residence Test
24 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the cost to the public purse of (a) personal independence payments and (b) disability living allowance payments to households containing at least one claimant that passed
Universal Credit: Habitual Residence Test
24 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the total cost to the public purse of universal credit payments to households containing at least one claimant with a non-Common Travel Area nationality that passed a hab
Employment and Support Allowance: Habitual Residence Test
24 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an estimate of the total cost to the public purse of Employment and Support Allowance payments to households containing at least one claimant that passed a habitual residence test in ea
Department for Work and Pensions: Equality
17 Apr 2025 · To ask the Secretary of State for Work and Pensions, how many people work in her Department's (a) Equality, Diversity, Inclusion and Wellbeing team and (b) specialist equalities unit.
Universal Credit
15 Jul 2025 · To ask the Secretary of State for Work and Pensions, how many people were claiming Universal Credit who were (a) in employment and (b) not in employment and whose immigration status was (i) Common Travel Area - UK, Ireland, Right of Abode, (ii) EU Settlem
Personal Independence Payment: Medical Examinations
29 Oct 2025 · To ask the Secretary of State for Work and Pensions, how many and what proportion of people claiming Personal Independence Payments had their award assessed through (a) a telephone consultation, (b) an in person assessment, (c) a paper based assessment an
Department for Work and Pensions: Performance Appraisal
30 Oct 2025 · To ask the Secretary of State for Work and Pensions, how many performance reviews were undertaken for staff in (a) his Department and (b) its agencies in each of the last five years; in how many such cases performance was rated as unsatisfactory or below;