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Question follow-through · 15704

Jobcentres and Universal Credit: Telephone Services

To ask the Secretary of State for Work and Pensions, how many calls to her Department on (a) universal credit and (b) Jobcentre Plus were translated by language code in each of the last 10 years; and what the cost to her Department was for each type of ca

answeredDepartment for Work and Pensions

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Work and Pensions
Tabled
22 Nov 2024
Target answer date
26 Nov 2024
Answer
2 Dec 2024 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Social security and pensions

Shared topic keywords suggest a connection; they do not establish a follow-up.

Recorded timeline

  1. 22 Nov 2024

    Question tabled

    To ask the Secretary of State for Work and Pensions, how many calls to her Department on (a) universal credit and (b) Jobcentre Plus were translated by language code in each of the last 10 years; and what the cost to her Department was for each type of ca

  2. 26 Nov 2024

    Target answer date

    Date supplied by the official written-questions record.

  3. 2 Dec 2024

    Answer published

    The tables attachment shows the volume of calls translated by language code since 2021 together with the associated costs. Please note, this information is not available for the last 10 years and also the data is not available by (a) universal credit or (...

Open official record

Official data retrieved 27 Sept 2026.

Later records

Possible follow-up questions

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Unreviewed candidateSame MP and department; topic relationship is unreviewed

Social Security Benefits: Foreign Nationals

25 Nov 2024 · To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of removing benefits from foreign national offenders.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Social Security Benefits: Overpayments

27 Nov 2024 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 November 2024 to Question 15043 on Social Security Benefits: Overpayments, what the reason was for the increases in Monetary Value of Fraud and Error between FYE 20 and FYE

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Social Security Benefits: Fraud

27 Nov 2024 · To ask the Secretary of State for Work and Pensions, what proportion of reported (a) error and (b) fraud has not been investigated for each of the last five years.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Department for Work and Pensions: Aviation

28 Nov 2024 · To ask the Secretary of State for Work and Pensions, how many international (a) air miles and (b) flights have been completed by (i) Ministers and (ii) officials in their Department since 5 July 2024.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Universal Credit: Interpreters

2 Dec 2024 · To ask the Secretary of State for Work and Pensions, how many and what proportion of Universal Credit claimants have a note on their record saying that an interpreter is required when her Department contacts them.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Department for Work and Pensions: Staff

2 Dec 2024 · To ask the Secretary of State for Work and Pensions, how many of her Department's staff have transferred from Work Coach roles to roles assisting irregular migrants with benefits claims.

Strong linkSame MP, department and exact heading

Jobcentres and Universal Credit: Telephone Services

3 Dec 2024 · To ask the Secretary of State for Work and Pensions, pursuant to the answer of 2 December 2024 to Question 15704 on Jobcentres and Universal Credit: Telephone Services, what the costs were to her Department of translation and interpretation for each langu

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Religion: Festivals and Special Occasions

4 Dec 2024 · To ask the Secretary of State for Work and Pensions, to provide a breakdown of all religious festivals celebrated by the Department in 2023.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Fraud: Criminal Investigation

4 Dec 2024 · To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential impact of her Department's policy not to initiate fraud investigations under £5,000 on public finances.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Refugees: Universal Credit

6 Dec 2024 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 5 December 2024 to Question 16633 on Department for Work and Pensions: Freedom of Information, if he will publish a breakdown of refugees in receipt of Universal Credit in 2023

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Refugees: Employment and Social Security Benefits

6 Dec 2024 · To ask the Secretary of State for Work and Pensions, what proportion of refugees are (a) employed, (b) unemployed, (c) in receipt of Universal Credit and (d) in receipt of other social security benefits.