Miatta Fahnbulleh MP: speeches

Speeches

• 4 Feb 2025 · Home Insulation Schemes · Hansard source

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  The hon. Gentleman is right: it is just not good enough for any householder to get a home upgrade that is not up to standard. I am sorry to hear about the example of Mrs King. We are working with Members across the House on supporting a number of individual cases. If it is a Government-backed scheme that is at fault, mechanisms are in place for the work to be remediated at low cost. But, at the end of the day, we have acknowledged that the system requires root and branch reform so that when consumers opt for upgrades they can have the confidence of knowing that they will deliver what we are saying: warm homes that are cheaper to run.

• 4 Feb 2025 · Home Insulation Schemes · Hansard source

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  Home insulation delivers warm homes and lower bills. I have visited Government-backed schemes across the country and seen their impact on households and consumers, but we also know that there are too many examples of homes not being upgraded to the required standard. We are not happy or comfortable with that. We are committed to overhauling system so that when people have home upgrades, they can be confident that they will be of the highest standard and that, if things go wrong, they will have redress so that we can take them on this journey with us.

• 4 Feb 2025 · Topical Questions · Hansard source

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  I am happy to meet the hon. Gentleman. We know that we have a job to do to ensure that all insulation is up to standard and that we have the right measures for every type of household. I am keen to engage with him and Members across the House.

• 4 Feb 2025 · Topical Questions · Hansard source

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  The right hon. Member is right to raise this issue. We have to deliver on the teleswitching transition. We are behind where we need to be, but we are working with industry and Ofgem to make sure that households are not left in the dark, and that everyone can upgrade to smart meters, which will be much better for them. I am keen to work with him and Members from all parts of the House to make sure that we get this right for his community and other communities that are affected.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank my hon. Friend, and we are absolutely committed to upgrading people’s homes. We believe that that is the route to delivering warmer homes that are cheaper to run, and that commitment stands for all communities. We want to move at pace with our warm homes plan because we want to deliver upgrades in people’s homes. However, we are very clear that part of that has to be an overhaul of the system, because if consumers want to go on this journey, they need to be confident that the work done will be of the utmost quality and standard, and that if things go wrong, we have proper redress systems in place. That is not what we inherited, but it is absolutely what we must deliver.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  My hon. Friend is right to highlight subcontracting within the system. Often we find that subcontracting is happening two or three times, and the starting client is not overseeing the work in the way that they should. That is why we are clear that we must look at the entire system, and part of that is looking at who is delivering the work, how they are delivering it, and how we ensure that there is proper accountability in the system. It is obvious to me that the current system does not allow for that accountability, and that is what puts consumers in a difficult position.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank the hon. Member for his response. I am glad that there is consensus across the House that energy efficiency measures and home upgrades are key to delivering warmer homes and lower bills, and I hope all Members are supportive of the action the Government are taking. In answer to the hon. Member’s questions, we are still conducting audits to get a full picture. From sampling that has been done—I stress that the sampling was geared towards the installers that we thought were most risky—it seems that a significant proportion of that sample has major issues, which is why we are taking this action. On the 39 installers that have been suspended, we are working through certification bodies and TrustMark to require them to go into households and remediate the work. In the cases that we have audited, that is happening. The vast majority of installers want to do the right thing and want to do a good job, and where issues have been flagged, they are repairing the work. Where we think there are problems, we have mechanisms in place for making sure that the installers deliver on their obligations, and the guarantee system acts as a backstop. A crucial question is how we ensure both that where remediation work is being done, it is being done to the right standard, and that future solid wall insulations are done to a better standard. We are putting in place additional spot checks across the piece to make sure that where work has been remediated, it has been done to the required standard, and critically, all solid wall insulations will be given more monitoring and checks. Suppliers have committed to that, so that when people are having this work done, they can be confident that it is being done to a much better standard than we have seen. On keeping everyone informed, we will be writing through Ofgem to all households that have had solid wall insulation installed. We will be doing quality checks on all 65,000 solid wall insulations. I should stress that we hope the vast majority of those will be okay and that any issues will be minor, but we want to do a quality check across the piece. Our priority is getting in, making sure we are doing a proper inspection of the property, and getting key issues remediated as quickly as possible. Through all of that, our priority is the consumer, whose experience has to be as hassle-free, stress-free and cost-free as possible. This should never have happened in the first place, and we are determined to get this right and fix it on those consumers’ behalf.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank my hon. Friend for raising the issues in her constituency. We are aware of the issues with spray foam insulation—indeed, a number of Members from across the House have raised it with us—and we are working with MHCLG. For example, we have done a lot of work on mortgages, and have worked with lenders to ensure that there is not a blanket policy of not giving mortgages where there is spray foam insulation within the property. We acknowledge that there is a problem and that we need to strengthen the regulation, assurance and consumer protection across the piece with all energy efficiency measures. That is why, alongside remediating the immediate issues that we find within ECO4 and GBIS, we are working at pace to deliver wholesale regulation of the way the system works.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  We have suspended the 39 companies, and under Government schemes they will not be doing any work on solid wall insulation. The vast majority, particularly those installers that TrustMark believes are risky, are prohibited from doing other work. Where we have evidence that some of the companies are delivering loft insulation, for example, and other measures to standard, they are allowed to do that, but we are keeping this closely under review. TrustMark is looking at the 39 companies constantly, and there is a big onus on the requirement on those companies to deliver and remediate the work in order to be able to any further work.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  With permission, Madam Deputy Speaker, I would like to make a statement about the energy company obligation 4 and Great British insulation schemes. The Government have identified an emerging issue of poor-quality solid wall insulation installed under those two inherited schemes. Energy company obligation 4 began in April 2022, and the Great British insulation scheme began in May 2023. Around 65,000 households have had solid wall insulation installed under the schemes. In October 2024, TrustMark, the independent body that oversees tradespeople working in homes, did routine audits and found significant examples of solid wall insulation under those schemes that did not meet the requisite standard. At that point, TrustMark began suspending a number of the installers responsible. After officials in our Department were made aware of the issues, they asked TrustMark to conduct a much fuller audit, which concluded in mid-December. Officials informed Ministers at the start of December about the situation, and told them that early findings suggested that there were widespread cases of poor-quality installations that did not meet the required standard. Since that point, we have consulted the certification bodies responsible for overseeing the work, and the Building Safety Regulator, to understand the true scale and nature of the emerging problem. It became clear to me that there is a serious systemic issue around ECO4 and GBIS solid wall insulation. It ranges from minor problems, such as missing or incomplete paperwork, to major problems, such as exposed insulation or poor ventilation, which, if not fixed, could lead to damp and mould. As more poor-quality work has come to light, a total of 39 businesses have been suspended from installing new solid wall insulation in people’s homes. I can inform the House that suspended installers will not be able to deliver new solid wall insulation under any Government schemes until they have fulfilled their obligations to put any issues right. Additional on-site audits are being conducted as I speak, so that we can get a full picture of the scale of the problem and identify affected households. The auditing work continues at pace, and we have put in place a comprehensive plan for immediate repair and remediation where needed. Let me be absolutely clear about this: installers must fund any repair work themselves and carry it out as soon as possible. Consumers should not be asked to pay a penny towards the cost of getting the problems fixed. We have instructed Ofgem, the energy regulator, to oversee that work. Ofgem will work with TrustMark and certification bodies to ensure that it is delivered at speed. Non-compliant work found through the audits is already being fixed. In the very small number of cases in which TrustMark audits found health and safety concerns, including wires not being fitted properly, the problems are being fixed urgently, with the expectation that they should be resolved within 24 hours. Critically, I reassure the House that additional monitoring and checks are being put in place to ensure that future solid wall insulation is done to the requisite standard. It is also important to say that, based on what we know so far, we believe that the issues we have discovered are specific to solid wall insulation installed under ECO4 and GBIS. Stronger systems of checks and balances are in place for other schemes that involve local authorities and social housing providers, so we do not expect to see the same scale of problem there. However, the Government are reviewing the quality of solid wall insulation under other schemes. I will update the House on the results of that work as soon as they are available. We will continue to require the urgent remediation of any issues found across all Government energy efficiency schemes. I know that this will be concerning news for families who have had solid wall insulation fitted through those schemes. Getting this sorted for those customers is our No. 1 priority. Since I was informed of the problems, I have worked with Ofgem to develop a full plan for assessing all affected properties and getting any problems fixed. Let me set out what our plans mean for those families. Ofgem will now oversee quality checks on all solid wall insulation installed under either scheme, to identify households that might be affected. That will begin with every measure being examined over the coming weeks by qualified professionals, and that will include looking at photographic evidence. If a quality check raises issues, the certification body that oversees the installer, or TrustMark, will arrange an inspection of the property and the problem will be fixed as soon as possible. Installers will be required to provide evidence to TrustMark that issues have been properly fixed. Let me reiterate our assurance that where solid wall insulation under the schemes has not been done right, consumers should not have to pay a penny to fix that. We are clear that the responsibility for finding and fixing any problems lies with those who carried out the work. Consumers do not need to take any action now. However, given the inevitable concern among those who have had those measures installed, all households with solid wall insulation fitted under the schemes will be sent a letter from Ofgem in the next three weeks. It will set out the steps that we are taking, and how households can proactively raise concerns. We are also setting up a gov.uk advice page specifically for those affected. The Government are moving fast to protect households, but I must be honest with the House: these issues are the result of years of failure in a system that must be reformed. Home upgrades are, we believe, one of the best tools to get bills down for good and deliver warm homes. That is why our warm homes plan will cut bills for millions of households by upgrading their homes, including with solar panels, batteries, heat pumps and energy efficiency measures such as double glazing and loft insulation. However, the Government have inherited a fragmented and confusing system of protections for people who want to insulate their homes—too many organisations with different roles and responsibilities, not enough clarity for consumers about who to turn to if things go wrong, and problems that should have been picked up earlier being missed. The system is in dire need of reform. Installers are responsible for poor-quality installations, but they have been allowed to operate in a failed system that has left some households exposed to bad practices. The system can no longer command confidence, which is why we are committed to overhauling it, and to driving up quality and protecting consumers through the warm homes plan. We will look at the entire landscape —from how installers work in people’s homes and are certified and monitored, to where homeowners turn for rapid action and enforcement if things go wrong—and we will ensure that there is more of a guiding mind overseeing upgrades across the system. The steps I have set out demonstrate that the Government will do whatever it takes to protect consumers. We will regularly report back to the House about the steps being taken. We have set up a process through which colleagues from across the House can raise concerns about their constituents. Above all, we are determined to ensure that families are never let down in this way again. We will put in place a robust system of compliance, audit and regulation, so that consumers have the confidence to take up the offer of upgrading their homes. We will do what is necessary to ensure that families can have warmer homes and lower bills. I commend this statement to the House.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank the hon. Member for all the work he has done on spray foam insulation and the campaigning he has done for his constituents. I fondly remember that Adjournment debate with just the two of us, and I vividly remember the stories he told of Tom and Norma. I reiterate the commitment to work together to try to resolve this. The difference between spray foam insulation and work done under the ECO and GBIS schemes is that, because those are Government-backed schemes, we have the data. Large numbers of people have had spray foam installed, and some but not all of that work was done through the green homes grant. We recognise that there is a problem with the system of quality assurance and regulation across the piece—we have acknowledged that very clearly in the House. We will continue to work with MHCLG and other colleagues to think about what we can do on spray foam. The priority, as the hon. Member will understand, is households who have had work done under ECO and GBIS that, if we do not fix it quickly, could result in damp and mould. We must act quickly on that. However, I acknowledge that there is an issue with households that had spray foam insulation done under the old system. As I said when we had the debate, we will continue work to think about ways in which we can resolve that for those households.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank the hon. Member, and yes, we have spoken to the devolved Administrations. We have spoken to the Scottish Government and the Welsh Government, and we are working closely and collaborating with them. It is important to stress that schemes operate in slightly different ways. In the case of the Welsh Administration, we think greater checks and balances are in place in the schemes with local authorities and social housing providers. I think there is a collective appetite and desire to work together, because everyone agrees that home upgrades are fundamental to delivering warmer homes and cheaper bills. We need to get the delivery right to make sure we deliver at the scale and pace of our ambition, but do so with quality at the heart of it.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  It is important to stress that the Government never recommend a particular solution. The approach that the last Government took and that we have adopted is that, in the end, people have to find the right measure for their home. We never promote any particular measure. I acknowledge that there is a problem with spray foam, and that installers in the market are putting spray foam in properties where it is not fit for purpose. We have been doing a lot of work with colleagues at the Ministry of Housing, Communities and Local Government to respond to that point about lenders. If there are specific cases where a lender finds something problematic despite a survey saying that it was absolutely fine, please feed that through to us, as we are continuing to work with the industry on that. There should not be a blanket ban. It is important to stress that where spray foam insulation is carried out well and is appropriate for a property, it is a good thing, but I agree that there are too many cases where it has not been carried out well and is not appropriate. I therefore extend an offer to meet. We need to think about what we will do in response. We have inherited this system, and I wish I could change the past, but I cannot. What we can do is draw a line under it. We can absolutely ensure that we reform the system so that this never happens again, and so that we can command the trust of consumers.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  My hon. Friend is absolutely right: building the supply chain and the workforce will be critical to delivering the pace and the scale of our ambition. We are already putting in place training schemes to build up the next generation of installers, and we are working with local and regional government on how to build our supply chain. A key part of the warm homes plan will be working with a range of organisations from local to national level to build the supply chain and ensure that, through that, we are delivering quality jobs that pay a decent wage. This is a big opportunity. There is an opportunity for consumers, but we also believe that this is good for the economy, including particular local economies, and working with local and regional government to ensure that we realise that is a priority.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  The hon. Gentleman is right. There is a poor and weak system of inspection, certification and assurance. We believe that that is one of the reasons why we have ended up where we have, and we are clear that we must reform that part of the landscape. In the end, we must command the trust and confidence of consumers, and problems such as this fundamentally undermine that trust and confidence. As part of reforming the system we will look at how we inspect work when it is done, how we monitor what has been done and, critically, how we can have that assurance so that when consumers have work done, they can be confident that it is done to the highest standard.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  Let me reassure my hon. Friend that we are absolutely working to ensure that the lessons learned from the schemes we inherited are applied to the warm homes plan as we develop it, and that we put in place systems for checks, assurance and advice, so that consumers can have confidence. We are working across Government, because building up the supply chain and making sure that we have installers with the skills to do the work well is an absolute priority. We are working to deliver that.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I will absolutely meet my hon. Friend to discuss spray foam insulation. Given the correspondence and parliamentary questions I have received on this issue, I offer to meet with hon. Members more broadly, because we need to ensure that we are listening to constituents. If the work was done under the green homes grant, we need to think about how we can get the system to respond as it should. I give that commitment to him and other hon. Members across the House who have cases in their constituencies and are worried about this.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  We will engage with colleagues in Northern Ireland. We are working closely with all the devolved Administrations. We are building up the evidence base on what happened and thinking about our response, and we are keen to share with other authorities any insights that we gain.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank the hon. Member, and I am again glad to hear that she agrees we need a big overhaul of the system, which is absolutely our focus and our commitment. On other measures under ECO and GBIS, audits are not finding the same scale of systemic problems. We think the problem is focused on solid wall insulation in particular. We are doing stress tests and additional audits of other measures to make sure, but we think there is a specific problem with those measures, so we are focusing on them and moving at pace to get them remediated. Where we are finding major issues, we are setting expectations that that work is prioritised, and installers are coming in and remediating it as soon as possible. Under the existing publicly available specification framework, remediation after installers have not put the work right has to be done within 12 weeks, and we are setting the expectation so the system moves at pace to respond to consumers. We will absolutely be looking to prioritise households in fuel poverty and vulnerable households. We are doing two things: we are contacting them, but we will also create the ability for people to reach out if they are worried or vulnerable, so that we are doing the necessary triaging and, critically, getting into properties to fix work that has not been done right.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I would say to the right hon. Gentleman that the status quo is not fit for purpose. He says we should not take action, yet the last Government presided over the worst energy crisis we have seen for a generation. Over the past two and a half years, we saw his model result in record energy bills. The Conservatives were willing and content to accept that, and they thought it was tenable. It is not acceptable to us. Our view is that we have to wean ourselves off our over-reliance on global fossil fuel markets that are volatile and that, critically, will not guarantee lower bills. We are committed to delivering clean power—yes, because it delivers on our climate requirements, but critically because we think that that is the route by which we will deliver homes that are warmer and cheaper for consumers. At the heart of everything we are doing is ensuring that consumers—who rely on energy not because it is a luxury good, but because it is absolutely foundational—have energy at stable prices that they can access and afford. This is not a status quo we are willing to accept, and that is why we are taking action.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank my hon. Friend for all the work he has done on this, and for engaging with me and my Department. We are aware of instances where companies have folded so as not to deliver on their obligation to remediate work, and have then set up again. We are putting in place processes through the certification bodies to mitigate that, with a clear expectation that companies will not be taken on by another certification body if they do not get the work right. Our priority at the moment is solid wall insulation, because that is where we think there is an immediate problem with ECO and GBIS. We are aware, from Members contacting us, of the wider issues that need to be addressed. I come back to the fact that we understand that the system has not been working for consumers. Quite frankly, the quality—and quality assurance—across the system has been far too fragmented and patchy. Critically, consumer protection has not been underscored in the way it needs to be. We are looking to overhaul the system, and we are conscious that there are issues with other schemes and are thinking about the best way in which we can resolve them.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  The right hon. Member is right to highlight the important role that local authorities can play. Across the country, including in Wales, where local authorities or regional government are overseeing this work and providing additional quality and checks, we are not seeing the same scope of problems. We are looking at this in the round. We are clear that the status quo is not fit for purpose and that we must put in additional checks, balances and assurances. We think there are lessons to be learned from what is happening in Wales and Scotland, and what is happening in regional and local government.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  I thank my hon. Friend for his avid and consistent campaigning on these issues. As he knows, there is an ongoing investigation into the case of SSB Law at the moment. To answer my hon. Friend’s specific question, for any insulation that is installed under Government schemes, we expect that the system will kick in and respond. We are aware of cases that have been raised with TrustMark and other bodies, and we are working to make sure those are remediated. Where the insulation has not been installed under a Government scheme—we have examples of that, where constituents have engaged with insulation schemes that are not Government schemes—there is a different set of mechanisms. We are working with the system to make sure we are responding to households, because as I have said, this is not the fault of individual households; the system is not working properly. We are going to prioritise Government schemes, because we have the levers, but we recognise that there is an issue for households that have had work done outside Government schemes.

• 23 Jan 2025 · ECO4 and Insulation Schemes · Hansard source

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  My hon. Friend is right to highlight the problems we are finding across the piece. We are clear that the system we inherited is not fit for purpose. It is a patchwork of disjointed, fragmented regulation and consumer protection, it is frankly a nightmare for consumers to navigate through, and it is not fit for purpose. There has to be a root and branch overview of how the system works. Our priority is to ensure that if consumers choose to do home upgrades, it is as easy as possible for them to navigate the system, and they can have quality. The difference between this Government and the previous one is that we believe there is a role for Government. There has to be a guiding mind overseeing home upgrades across the piece, and we must ensure that the system is delivering for consumers.

• 22 Jan 2025 · Draft Heat Networks (Market Framework) (Great Britain) Regulations 2025 · Hansard source

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  I would love to give the right hon. Gentleman a number, but as it is not fully in our gift, because we are working with industry partners to get to the scale we want to achieve, I will refrain from doing so at the moment. But will he please be absolutely reassured that we are trying to run at pace? I see the huge potential of heat networks. They are a way in which we can not only decarbonise our urban centres, but fundamentally lower bills for large numbers of consumers. We are doing everything we can to reassure industry, put incentives in place and ensure that we have a regulatory framework that absolutely works for industries and for consumers so that we can get to 20% sooner rather than later. Let me say a little about how the draft regulations will apply parts 1 and 2 of the Consumers, Estate Agents and Redress Act 2007 with some modifications to apply them to heat networks. They will create the roles of consumer advocacy bodies for heat network consumers, which will be key to providing access to advice. They will also extend the Energy Ombudsman’s redress scheme to heat network consumers. The draft regulations will automatically enrol all heat networks into the scheme. Hon. Members may have noted that the commencement dates for some of the provisions are slightly different. That is because delays to the passage of the Energy Act mean that Ofgem cannot commence regulatory activities before January 2026. To ensure that heat network consumers are afforded some support before then, because we know that that is critical, we are establishing the roles of consumer advocacy, advice and redress scheme providers earlier: in April 2025. Finally, the draft regulations will make amendments to the Heat Networks (Scotland) Act 2021 to ensure that Ofgem can regulate consistently across Great Britain. My Department has consulted extensively with counterparts in the Scottish Government to reach agreement on those amendments. The content of the draft regulations is based on two consultations: a 2020 consultation on creating a market framework and a 2023 consultation on consumer protection. Across both consultations, broad support was expressed for the structures that are being created in the draft regulations. The content of the authorisation conditions is still being consulted on; the outcomes will be published before the authorisation regime commences. The draft regulations are the first step to introducing comprehensive regulation to the heat networks market. I am absolutely committed to ensuring robust consumer protections across the energy sector, because we have to maintain the confidence and the trust of consumers. Heat networks have huge potential to transform clean power, as I am sure everyone in this room agrees. Delivering cheap and efficient heat across the country is an absolute priority. The draft regulations will pave the way for a fairer industry that does not grow at the cost of consumers.