Question follow-through · 27725
Department for Work and Pensions: Complaints
To ask the Secretary of State for Work and Pensions, what the average response time was for complaints handled by Complaints Resolution Managers in the latest period for which data is available.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 7 Sept 2026
- Target answer date
- 9 Sept 2026
- Answer
- 21 Sept 2026 · 14 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
7 Sept 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what the average response time was for complaints handled by Complaints Resolution Managers in the latest period for which data is available.
9 Sept 2026
Target answer date
Date supplied by the official written-questions record.
21 Sept 2026
Answer published
The Department does not measure complaints timings as described in the question (i.e. average response times). We recognise that response times to hon. Members’ enquiries on behalf of constituents have not been consistently adequate in recent months, as h...
Official data retrieved 1 Oct 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
No later same-department questions indexed.
This is an absence in covered public data, not evidence that no follow-up occurred elsewhere.