Question follow-through · 24596
Child Maintenance Service: Complaints
To ask the Secretary of State for Work and Pensions, what the average response time was for complaints submitted to the Child Maintenance Service in the last 12 months; what assessment he has made of the effectiveness of the Independent Case Examiner proc
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 28 Aug 2026
- Target answer date
- 2 Sept 2026
- Answer
- 8 Sept 2026 · 11 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
28 Aug 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what the average response time was for complaints submitted to the Child Maintenance Service in the last 12 months; what assessment he has made of the effectiveness of the Independent Case Examiner proc
2 Sept 2026
Target answer date
Date supplied by the official written-questions record.
8 Sept 2026
Answer published
The Department aims to respond to complaints within 15 working days or, where a case will take longer than 15 days to respond to, set a resolution plan with the customer where cases are complex and may take longer. A resolution plan is a clear outline of ...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
No later same-department questions indexed.
This is an absence in covered public data, not evidence that no follow-up occurred elsewhere.