Question follow-through · 22597
Revenue and Customs: Standards
To ask the Chancellor of the Exchequer, what steps he is taking to improve customer service performance within HM Revenue and Customs in relation to correspondence and repayment claims.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 28 Aug 2026
- Target answer date
- 2 Sept 2026
- Answer
- 8 Sept 2026 · 11 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
28 Aug 2026
Question tabled
To ask the Chancellor of the Exchequer, what steps he is taking to improve customer service performance within HM Revenue and Customs in relation to correspondence and repayment claims.
2 Sept 2026
Target answer date
Date supplied by the official written-questions record.
8 Sept 2026
Answer published
HMRC’s correspondence service standard is to respond to 80% of priority post, including repayment claims, within 15 working days. Regular HMRC performance information, including progress against this correspondence service standard, is published at https:...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
No later same-department questions indexed.
This is an absence in covered public data, not evidence that no follow-up occurred elsewhere.