Question follow-through · 18147
Department for Work and Pensions: Internet
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of expanding online chat facilities as a means for pensioners to raise pension-related queries with the DWP.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 13 Jul 2026
- Target answer date
- 15 Jul 2026
- Answer
- 20 Jul 2026 · 7 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
13 Jul 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of expanding online chat facilities as a means for pensioners to raise pension-related queries with the DWP.
15 Jul 2026
Target answer date
Date supplied by the official written-questions record.
20 Jul 2026
Answer published
DWP continually reviews how customers access its services and is committed to providing a range of communication channels that meet differing customer needs and preferences.
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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