Question follow-through · 16354
Universal Credit: Complaints
To ask the Secretary of State for Work and Pensions, what the average waiting time was for complaints submitted to the Independent Case Examiner on Universal Credit in the latest period for which data is available.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 6 Jul 2026
- Target answer date
- 8 Jul 2026
- Answer
- 14 Jul 2026 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
6 Jul 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what the average waiting time was for complaints submitted to the Independent Case Examiner on Universal Credit in the latest period for which data is available.
8 Jul 2026
Target answer date
Date supplied by the official written-questions record.
14 Jul 2026
Answer published
As of 30 June 2026, Universal Credit cases being investigated by the Independent Case Examiner’s (ICE) office had waited an average of 28 weeks from receipt to the start of the investigation.
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Food Banks
28 Aug 2026 · To ask the Secretary of State for Work and Pensions, whether his Department plans to set a target for reducing the number of households using food banks.
Youth Guarantee
14 Sept 2026 · To ask the Secretary of State for Work and Pensions, how many 16 and 17 year olds have received support through the Youth Guarantee Gateway since its introduction.