Question follow-through · 12572

Universal Credit: Complaints

To ask the Secretary of State for Work and Pensions, with reference to universal credit migration, what steps the Department is taking to ensure complaints are resolved within the 25-working-day statutory timeframe, particularly where claimant health is a

answeredSarah SmithDepartment for Work and Pensions

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Work and Pensions
Tabled
23 Jun 2026
Target answer date
25 Jun 2026
Answer
7 Jul 2026 · 14 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

Votes on this topic

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Recorded timeline

  1. 23 Jun 2026

    Question tabled

    To ask the Secretary of State for Work and Pensions, with reference to universal credit migration, what steps the Department is taking to ensure complaints are resolved within the 25-working-day statutory timeframe, particularly where claimant health is a

  2. 25 Jun 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 7 Jul 2026

    Answer published

    The Department is committed to resolving complaints relating to Move to Universal Credit as quickly and effectively as possible, particularly where a claimant's health or wellbeing may be at risk. Cases involving vulnerability, safeguarding concerns or he...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

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No later same-department questions indexed.

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