Question follow-through · 5164
Jobseekers' Allowance: Complaints
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve customer service standards for claimants who contact Jobcentre Plus and DWP about Jobseeker’s Allowance payments, including call handling and access to wri
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 29 May 2026
- Target answer date
- 2 Jun 2026
- Answer
- 11 Jun 2026 · 13 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
29 May 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve customer service standards for claimants who contact Jobcentre Plus and DWP about Jobseeker’s Allowance payments, including call handling and access to wri
2 Jun 2026
Target answer date
Date supplied by the official written-questions record.
11 Jun 2026
Answer published
The Department is committed to providing a high standard of customer service for claimants contacting Jobcentre Plus and DWP about all of its services, including Jobseeker’s Allowance. We have recently relaunched our ‘Customer Support Standards’, which se...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Carer's Allowance
5 Jun 2026 · To ask the Secretary of State for Work and Pensions, what guidance his Department provides on whether a payroll benefit in kind, including employer-provided private medical insurance, is treated as earnings for the purposes of Carer’s Allowance.
Carer's Allowance
5 Jun 2026 · To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the potential impact of taxable benefits in kind appearing in payroll data on Carer’s Allowance earnings limit.
Carer's Allowance
16 Jun 2026 · To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that people receiving Carer’s Allowance are aware that taxable benefits in kind, including employer contributions to private health schemes, may be treated
Pension Credit
26 Jun 2026 · To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that information on Pension Credit claims, mandatory reconsiderations and backdated payments is accessible to people who are classed as being digitally excl