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Question follow-through · 4604

Revenue and Customs: Telephone Services

To ask the Chancellor of the Exchequer, what steps HMRC is taking to reduce call waiting times on its helplines.

answeredTreasury

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Treasury
Tabled
29 May 2026
Target answer date
2 Jun 2026
Answer
8 Jun 2026 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Economy and business

Shared topic keywords suggest a connection; they do not establish a follow-up.

Votes on this topic

These Commons divisions share a topic label. The question did not necessarily lead to a vote.

Recorded timeline

  1. 29 May 2026

    Question tabled

    To ask the Chancellor of the Exchequer, what steps HMRC is taking to reduce call waiting times on its helplines.

  2. 2 Jun 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 8 Jun 2026

    Answer published

    Improving day-to-day performance, including waiting time on helplines, is a key priority for HMRC. HMRC are taking steps to make sure more of their services are digital, so customers can self-serve online. HMRC online services and the HMRC app are conveni...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Strong linkSame MP, department and exact heading

Revenue and Customs: Telephone Services

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28 Aug 2026 · To ask the Chancellor of the Exchequer, what recent estimate his Department has made of the national debt per British household; and the potential impact net debt has on long-term fiscal stability.

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Public Sector: Borrowing

28 Aug 2026 · To ask the Chancellor of the Exchequer, what strategy HM Treasury is implementing to ensure that annual public sector borrowing aligns with long-term fiscal rules without increasing debt burdens on future generations.

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