Question follow-through · 3164
Child Maintenance Service
To ask the Secretary of State for Work and Pensions, what the Child Maintenance Service's service level agreement is for contacting clients; and how compliance with that agreement is measured.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 19 May 2026
- Target answer date
- 1 Jun 2026
- Answer
- 1 Jun 2026 · 13 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
19 May 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what the Child Maintenance Service's service level agreement is for contacting clients; and how compliance with that agreement is measured.
1 Jun 2026
Target answer date
Date supplied by the official written-questions record.
1 Jun 2026
Answer published
The Child Maintenance Service (CMS) takes a flexible and tailored approach to customer contact, with standards aligned to the nature and complexity of different enquiry types. This ensures customers receive support appropriate to their circumstances and c...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Child Maintenance Service: Standards
12 Jun 2026 · To ask the Secretary of State for Work and Pensions, pursuant to the answer of 1 June 2026 to question 3164, if he will publish (a) those performance indicators and (b) corresponding performance data.
Child Maintenance Service: Standards
12 Jun 2026 · To ask the Secretary of State for Work and Pensions, what proportion of CMS responses are in compliance with the CMS' 15 days response timeframe.