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Question follow-through · 128932

Driver and Vehicle Licensing Agency: Internet

To ask the Secretary of State for Transport, what assessment her Department has made of the effectiveness of the DVLA webchat.

answeredDepartment for Transport

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Transport
Tabled
21 Apr 2026
Target answer date
23 Apr 2026
Answer
27 Apr 2026 · 6 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Transport

Shared topic keywords suggest a connection; they do not establish a follow-up.

Votes on this topic

These Commons divisions share a topic label. The question did not necessarily lead to a vote.

Recorded timeline

  1. 21 Apr 2026

    Question tabled

    To ask the Secretary of State for Transport, what assessment her Department has made of the effectiveness of the DVLA webchat.

  2. 23 Apr 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 27 Apr 2026

    Answer published

    In 2025-2026, the Driver and Vehicle Licensing Agency (DVLA)’s contact centre answered 8,929,400 customer contacts, of which 964,576 were answered via webchat. The webchat service provides customers with an online option to support them when they are usin...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

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