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Question follow-through · 127242

Civil Servants: Workplace Pensions

To ask the Minister for the Cabinet Office, what minimum service levels apply to Capita’s telephone helpline for Civil Service Pension Scheme members.

answeredCabinet Office

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Cabinet Office
Tabled
14 Apr 2026
Target answer date
16 Apr 2026
Answer
27 Apr 2026 · 13 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Democracy and constitution

Shared topic keywords suggest a connection; they do not establish a follow-up.

Recorded timeline

  1. 14 Apr 2026

    Question tabled

    To ask the Minister for the Cabinet Office, what minimum service levels apply to Capita’s telephone helpline for Civil Service Pension Scheme members.

  2. 16 Apr 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 27 Apr 2026

    Answer published

    The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension ...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Strong linkSame MP, department and exact heading

Civil Servants: Workplace Pensions

16 Apr 2026 · To ask the Minister for the Cabinet Office, how many bridging loans have been provided to pensioners affected by delays since Capita took over administration of civil service pension administration; and what is the total value of bridging loans provided.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Cabinet Office: Correspondence

20 Apr 2026 · To ask the Minister for the Cabinet Office, when they will respond to the correspondance dated 10/02/2026 regarding the Civil Service Pension Scheme.

Strong linkSame MP, department and exact heading

Civil Servants: Workplace Pensions

15 Jun 2026 · To ask the Minister for the Cabinet Office, how much money his Department has withheld from Capita in relation to the administration of the Civil Service Pension Scheme as of the most recent date for which figures are available.

Strong linkSame MP, department and exact heading

Civil Servants: Workplace Pensions

15 Jun 2026 · To ask the Minister for the Cabinet Office, how much money his Department has recovered from MyCSP in relation to the administration of the Civil Service Pension Scheme in each of the last five financial years.

Strong linkSame MP, department and exact heading

Civil Servants: Workplace Pensions

15 Jun 2026 · To ask the Minister for the Cabinet Office, what estimate his Department has made of the cost of extending hardship loans to dependants and surviving spouses of Civil Service Pension Scheme members affected by delays in pension payments.