Question follow-through · 124441
Revenue and Customs: Staff
To ask the Chancellor of the Exchequer, if she will set out the range of possible outcomes of HMRC’s joint evaluation with PCS of the pilot of the Managed Service Provider within the Customer Services Group.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 10 Apr 2026
- Target answer date
- 14 Apr 2026
- Answer
- 20 Apr 2026 · 10 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Revenue and Customs: Sodexo · 22 Apr 2026
- Revenue and Customs: Sodexo · 22 Apr 2026
- Revenue and Customs: Artificial Intelligence · 1 Jul 2026
- Revenue and Customs: Artificial Intelligence · 1 Jul 2026
- Revenue and Customs: Artificial Intelligence · 1 Jul 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
10 Apr 2026
Question tabled
To ask the Chancellor of the Exchequer, if she will set out the range of possible outcomes of HMRC’s joint evaluation with PCS of the pilot of the Managed Service Provider within the Customer Services Group.
14 Apr 2026
Target answer date
Date supplied by the official written-questions record.
20 Apr 2026
Answer published
HMRC is using Managed Service Providers (MSP) as part of a balanced approach to help it manage peaks and troughs more effectively, drawing on practices already used across other Government Departments (OGDs). This will allow its permanent colleagues to fo...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Revenue and Customs: Sodexo
22 Apr 2026 · To ask the Chancellor of the Exchequer, what discussions HMRC is having with Sodexo over the contractor's decision to reduce the number of cleaning and facilities staff at Erskine House and Carne House in Belfast.
Revenue and Customs: Sodexo
22 Apr 2026 · To ask the Chancellor of the Exchequer, what assurances have been provided that there will be no reduction in service to the staff at Erskine House and Carne House in Belfast following Sodexo's decision to reduce the number of cleaning and facilities staf
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22 Apr 2026 · To ask the Chancellor of the Exchequer, pursuant to the Answer of 31 March 2026 to Question 122645 on Sports: Regulation, and with reference to the FCA Perimeter Report published in March 2026, which regulator Parliament has conferred powers upon for the
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22 Apr 2026 · To ask the Chancellor of the Exchequer, pursuant to Question 122645 of 23 March 2026, whether she has plans to bring forward legislative proposals to clarify or amend the regulatory boundary between the Financial Conduct Authority and the Gambling Commiss
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1 Jul 2026 · To ask the Chancellor of the Exchequer, with reference to the Data (Use and Access) Act 2025, on what lawful basis are Automated Decision-Making in HMRC being made.
Revenue and Customs: Artificial Intelligence
1 Jul 2026 · To ask the Chancellor of the Exchequer, what guidance HMRC provides internally on compliance with the Data (Use and Access) Act 2025 in relation to automated decision-making.
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1 Jul 2026 · To ask the Chancellor of the Exchequer, what steps HMRC are taking to ensure compliance with requirements under the Data (Use and Access) Act 2025 relating to (a) automated decision-making and (b) rights to (i) information, (ii) human review, and (iii) ch
Revenue and Customs: Artificial Intelligence
1 Jul 2026 · To ask the Chancellor of the Exchequer, how individuals are informed by HMRC that decisions affecting them have been taken (a) in whole and (b) in part by automated means.
Revenue and Customs: Artificial Intelligence
1 Jul 2026 · To ask the Chancellor of the Exchequer, what steps HMRC are taking to enable individuals to (a) seek human review of and (b) to challenge decisions made by automated systems.
Revenue and Customs: Artificial Intelligence
1 Jul 2026 · To ask the Chancellor of the Exchequer, how does HMRC (a) define and (b) ensure meaningful human involvement in decisions supported or made by automated systems.
Revenue and Customs: Artificial Intelligence
1 Jul 2026 · To ask the Chancellor of the Exchequer, what steps HMRC is taking to ensure that human oversight of automated decisions is (a) substantive and (b) effective.