Question follow-through · 124440

Revenue and Customs: Staff

To ask the Chancellor of the Exchequer, whether HMRC may discontinue the use of the Managed Service Provider model beyond the initial proof of value trial.

answeredTreasury

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Treasury
Tabled
10 Apr 2026
Target answer date
14 Apr 2026
Answer
20 Apr 2026 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Economy and business

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Votes on this topic

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Recorded timeline

  1. 10 Apr 2026

    Question tabled

    To ask the Chancellor of the Exchequer, whether HMRC may discontinue the use of the Managed Service Provider model beyond the initial proof of value trial.

  2. 14 Apr 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 20 Apr 2026

    Answer published

    HMRC is using Managed Service Providers (MSP) as part of a balanced approach to help it manage peaks and troughs more effectively, drawing on practices already used across other Government Departments (OGDs). This will allow its permanent colleagues to fo...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

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22 Apr 2026 · To ask the Chancellor of the Exchequer, what discussions HMRC is having with Sodexo over the contractor's decision to reduce the number of cleaning and facilities staff at Erskine House and Carne House in Belfast.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Revenue and Customs: Sodexo

22 Apr 2026 · To ask the Chancellor of the Exchequer, what assurances have been provided that there will be no reduction in service to the staff at Erskine House and Carne House in Belfast following Sodexo's decision to reduce the number of cleaning and facilities staf

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Sports: Regulation

22 Apr 2026 · To ask the Chancellor of the Exchequer, pursuant to the Answer of 31 March 2026 to Question 122645 on Sports: Regulation, and with reference to the FCA Perimeter Report published in March 2026, which regulator Parliament has conferred powers upon for the

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Sports: Regulation

22 Apr 2026 · To ask the Chancellor of the Exchequer, pursuant to Question 122645 of 23 March 2026, whether she has plans to bring forward legislative proposals to clarify or amend the regulatory boundary between the Financial Conduct Authority and the Gambling Commiss

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Parents: Allowances

12 Jun 2026 · To ask the Chancellor of the Exchequer, if she will consider counting a married couple as a single family unit and transfer the personal allowances of an unpaid parent to the working parent.

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Revenue and Customs: Artificial Intelligence

1 Jul 2026 · To ask the Chancellor of the Exchequer, with reference to the Data (Use and Access) Act 2025, on what lawful basis are Automated Decision-Making in HMRC being made.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Revenue and Customs: Artificial Intelligence

1 Jul 2026 · To ask the Chancellor of the Exchequer, what guidance HMRC provides internally on compliance with the Data (Use and Access) Act 2025 in relation to automated decision-making.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Revenue and Customs: Artificial Intelligence

1 Jul 2026 · To ask the Chancellor of the Exchequer, what steps HMRC are taking to ensure compliance with requirements under the Data (Use and Access) Act 2025 relating to (a) automated decision-making and (b) rights to (i) information, (ii) human review, and (iii) ch

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Revenue and Customs: Artificial Intelligence

1 Jul 2026 · To ask the Chancellor of the Exchequer, how individuals are informed by HMRC that decisions affecting them have been taken (a) in whole and (b) in part by automated means.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Revenue and Customs: Artificial Intelligence

1 Jul 2026 · To ask the Chancellor of the Exchequer, what steps HMRC are taking to enable individuals to (a) seek human review of and (b) to challenge decisions made by automated systems.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Revenue and Customs: Artificial Intelligence

1 Jul 2026 · To ask the Chancellor of the Exchequer, how does HMRC (a) define and (b) ensure meaningful human involvement in decisions supported or made by automated systems.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Revenue and Customs: Artificial Intelligence

1 Jul 2026 · To ask the Chancellor of the Exchequer, what steps HMRC is taking to ensure that human oversight of automated decisions is (a) substantive and (b) effective.