Question follow-through · 124095
Revenue and Customs: Managed Service Companies
To ask the Chancellor of the Exchequer, what proportion of frontline customer contact work HMRC expects to be delivered by Managed Staff Provider staff versus directly employed civil servants over (a) the next 12 months and (b) the duration of the Compreh
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 26 Mar 2026
- Target answer date
- 13 Apr 2026
- Answer
- 13 Apr 2026 · 18 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
26 Mar 2026
Question tabled
To ask the Chancellor of the Exchequer, what proportion of frontline customer contact work HMRC expects to be delivered by Managed Staff Provider staff versus directly employed civil servants over (a) the next 12 months and (b) the duration of the Compreh
13 Apr 2026
Target answer date
Date supplied by the official written-questions record.
13 Apr 2026
Answer published
Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Graduates: Income
18 Jun 2026 · To ask the Chancellor of the Exchequer, what steps she is taking to help increase the income of university graduates on (a) low and (b) middle-incomes in Newcastle upon Tyne East and Wallsend constituency.
Financial Services: Visual Impairment
28 Aug 2026 · To ask the Chancellor of the Exchequer, what steps her Department is taking to improve financial inclusion for visually impaired people.