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Question follow-through · 121476

Energy: Standards

To ask the Secretary of State for Energy Security and Net Zero, what discussions he has had with energy providers, including Bunch Energy, on improving customer services.

answeredDepartment for Energy Security and Net Zero

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Energy Security and Net Zero
Tabled
17 Mar 2026
Target answer date
24 Mar 2026
Answer
24 Mar 2026 · 7 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Environment and energy

Shared topic keywords suggest a connection; they do not establish a follow-up.

Votes on this topic

These Commons divisions share a topic label. The question did not necessarily lead to a vote.

Recorded timeline

  1. 17 Mar 2026

    Question tabled

    To ask the Secretary of State for Energy Security and Net Zero, what discussions he has had with energy providers, including Bunch Energy, on improving customer services.

  2. 24 Mar 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 24 Mar 2026

    Answer published

    The Government takes the issue of the quality of customer service offered by suppliers very seriously. The Supplier Licence conditions set down by the industry regulator Ofgem require suppliers to meet certain conditions with respect of customer enquiries...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Warm Home Discount Scheme

28 Aug 2026 · To ask the Secretary of State for Energy Security and Net Zero, if she will review the eligibility criteria for the Warm Home Discount to ensure that people who would otherwise qualify for support are not excluded because their energy is supplied through

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Warm Home Discount Scheme

28 Aug 2026 · To ask the Secretary of State for Energy Security and Net Zero, what steps her Department is taking to ensure that low-income households living in sub-metered accommodation can access equivalent support to that available through the Warm Home Discount.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Warm Home Discount Scheme

28 Aug 2026 · To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the potential impact of fuel poverty on households with sub-metered energy supplies that are not able to access the Warm Home Discount.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Fuel Poverty

1 Sept 2026 · To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the number of households experiencing fuel poverty excluded from the Warm Homes Discount because they do not have a direct relationship with an energy supplier

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Fuel Poverty

1 Sept 2026 · To ask the Secretary of State for Energy Security and Net Zero, what options she has considered for creating a dedicated funding stream for alternative support mechanism for households in fuel poverty excluded from the Warm Homes Discount.