Question follow-through · 116911
Consumers: Protection
To ask the Secretary of State for Business and Trade, whether he has made an assessment of the adequacy of existing consumer protection legislation in the context of companies that provide customer support solely through automated systems.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Business and Trade
- Tabled
- 2 Mar 2026
- Target answer date
- 4 Mar 2026
- Answer
- 9 Mar 2026 · 7 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Hospitality Industry: Employment · 13 May 2026
- Sports: Drugs · 20 May 2026
- Companies: Directors · 16 Jun 2026
- Companies: Directors · 16 Jun 2026
- Companies: Directors · 16 Jun 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
2 Mar 2026
Question tabled
To ask the Secretary of State for Business and Trade, whether he has made an assessment of the adequacy of existing consumer protection legislation in the context of companies that provide customer support solely through automated systems.
4 Mar 2026
Target answer date
Date supplied by the official written-questions record.
9 Mar 2026
Answer published
Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Hospitality Industry: Employment
13 May 2026 · To ask the Secretary of State for Business and Trade, what discussions he has had with hospitality businesses on the potential impact of employment costs on closures, opening hours and jobs.
Sports: Drugs
20 May 2026 · To ask the Secretary of State for Business and Trade, what plans he has for ministerial attendance from his Department at the Enhanced Games in the US.
Companies: Directors
16 Jun 2026 · To ask the Secretary of State for Business and Trade, what assessment he has made of the potential impact of Companies House identity verification requirements on company directors who have previously verified their identity through company incorporation
Companies: Directors
16 Jun 2026 · To ask the Secretary of State for Business and Trade, what alternative non-digital methods of identity verification are available to company directors other than smartphone applications and digital identity services.
Companies: Directors
16 Jun 2026 · To ask the Secretary of State for Business and Trade, what safeguards are in place to prevent biometric, photographic and identity data collected during Companies House verification processes from being used for other purposes.
Companies: Directors
16 Jun 2026 · To ask the Secretary of State for Business and Trade, what assessment he has made of the risk of cyber-security breaches affecting personal data collected through the Companies House identity verification regime.