Question follow-through · 116095
Department for Work and Pensions: Telephone Services
To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest recorded wait time was on his Department's bereavement line in each year between 2021 and 2026.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 25 Feb 2026
- Target answer date
- 3 Mar 2026
- Answer
- 26 Mar 2026 · 29 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
25 Feb 2026
Question tabled
To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest recorded wait time was on his Department's bereavement line in each year between 2021 and 2026.
3 Mar 2026
Target answer date
Date supplied by the official written-questions record.
26 Mar 2026
Answer published
The below table shows the Average Time to Answer and Maximum Time to Answer for all calls to Bereavement Services in an hours, minutes and seconds format (hh:mm:ss), itemised by each of the requested Reporting Years. Please note, that the current *2025 – ...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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