Question follow-through · 110883

Railways: Standards

To ask the Secretary of State for Transport, with reference to her Department's report entitled Rail customer experience survey pilot report, published on 25 April 2024, what plans she has to use the survey findings to inform performance standards for pub

answeredDepartment for Transport

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Transport
Tabled
4 Feb 2026
Target answer date
9 Feb 2026
Answer
13 Feb 2026 · 9 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Transport

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Recorded timeline

  1. 4 Feb 2026

    Question tabled

    To ask the Secretary of State for Transport, with reference to her Department's report entitled Rail customer experience survey pilot report, published on 25 April 2024, what plans she has to use the survey findings to inform performance standards for pub

  2. 9 Feb 2026

    Target answer date

    Date supplied by the official written-questions record.

  3. 13 Feb 2026

    Answer published

    The Department uses customer insight data, including emerging findings from the newly introduced Rail Customer Experience Survey, to inform performance management of all train operating companies, including those which are publicly-owned. The Services Agr...

Open official record

Official data retrieved 28 Sept 2026.

Later records

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