Question follow-through · 102084
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, what steps HMRC is taking to improve the responsiveness and consistency of its telephone customer service.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 2 Jan 2026
- Target answer date
- 6 Jan 2026
- Answer
- 8 Jan 2026 · 6 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Sole Traders: Income Tax · 12 Jan 2026
- Motor Vehicles: Excise Duties · 14 Jan 2026
- Pensioners: Tax Allowances · 23 Feb 2026
- Public Expenditure: Scotland · 18 Mar 2026
- Public Expenditure: Scotland · 19 Mar 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
2 Jan 2026
Question tabled
To ask the Chancellor of the Exchequer, what steps HMRC is taking to improve the responsiveness and consistency of its telephone customer service.
6 Jan 2026
Target answer date
Date supplied by the official written-questions record.
8 Jan 2026
Answer published
Improving day-to-day performance is a key priority for HMRC. HMRC are investing in new technology to improve their telephony services. Last year, they launched procurement for a new Contact Centre as a Service (CCaaS) platform which will significantly enh...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Sole Traders: Income Tax
12 Jan 2026 · To ask the Chancellor of the Exchequer, what estimate she has made of the average compliance cost to sole traders of the transition to digital income tax in the 2026-27 financial year.
Motor Vehicles: Excise Duties
14 Jan 2026 · To ask the Chancellor of the Exchequer, what estimate she has made of the potential increased revenue due to recent changes to the tax classification of double cap pickups in 2026-27 financial year.
National Wealth Fund: Grangemouth
21 Jan 2026 · To ask the Chancellor of the Exchequer, when the examination and shortlisting exercise for the deployment of the National Wealth Fund in Grangemouth will be concluded.
Pensioners: Tax Allowances
23 Feb 2026 · To ask the Chancellor of the Exchequer, whether she plans to extend the exemption to pay income tax to pensioners with private pensions who receive the same income as those who solely receive the maximum state pension.
Fuels: Prices
11 Mar 2026 · To ask the Chancellor of the Exchequer, what discussions her Department has had with the Competition and Markets Authority on monitoring fuel prices during volatility in global oil markets.
Oil: Prices
11 Mar 2026 · To ask the Chancellor of the Exchequer, what steps she is taking to ensure consumers are protected from oil price increases.
Public Expenditure: Scotland
18 Mar 2026 · To ask the Chancellor of the Exchequer, what Barnett consequentials will be generated for the Scottish government by (a) grants awarded to local authorities in England to address SEND deficits announced in the written statement entitled Local Government F
Refineries: UK Carbon Border Adjustment Mechanism
18 Mar 2026 · To ask the Chancellor of the Exchequer, what assessment she has made of the potential merits of including refined products in the Carbon Border Adjustment Mechanism before January 2029 or earlier.
Refineries: UK Carbon Border Adjustment Mechanism
18 Mar 2026 · To ask the Chancellor of the Exchequer, what assessment she has made of the potential impact of the inclusion of refined products in the carbon border adjustment mechanism on national security.
Public Expenditure: Scotland
19 Mar 2026 · To ask the Chancellor of the Exchequer, what Barnett consequentials will be generated for Scotland by (a) the awarding of grants to local authorities in England to address SEND deficits, as set out in UIN HCWS1315 and (a) the funding for SEND announced in
Refineries: UK Carbon Border Adjustment Mechanism
15 Apr 2026 · To ask the Chancellor of the Exchequer, what estimate she has made of the relative additional costs to domestic refineries of not including refined products in the Carbon Border Adjustment Mechanism from January 2028 for the 2028-29 financial year.
Fuels: Excise Duties
13 May 2026 · To ask the Chancellor of the Exchequer, what assessment she has made of the potential merits of temporary targeted fuel duty support for essential commercial haulage operators.