Question follow-through · 101408
Child Maintenance Service: Telephone Services
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the Child Maintenance Service's hotline in responding to concerns raised.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 18 Dec 2025
- Target answer date
- 5 Jan 2026
- Answer
- 9 Jan 2026 · 22 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
18 Dec 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the Child Maintenance Service's hotline in responding to concerns raised.
5 Jan 2026
Target answer date
Date supplied by the official written-questions record.
9 Jan 2026
Answer published
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their com...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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