Question follow-through · 906763
Department for Work and Pensions: Telephone Services
To ask the Secretary of State for Work and Pensions, what steps he is taking to improve the responsiveness of his Department's helplines.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 2 Dec 2025
- Target answer date
- 8 Dec 2025
- Answer
- 8 Dec 2025 · 6 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
2 Dec 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what steps he is taking to improve the responsiveness of his Department's helplines.
8 Dec 2025
Target answer date
Date supplied by the official written-questions record.
8 Dec 2025
Answer published
We are continuing our efforts to improve our telephony services.We have prioritised service reform through focusing extra resource to boost our performance.Our call answering rate has increased to 86 per cent, the average answering time improving from eig...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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