Question follow-through · 96782

Access to Work Programme

To ask the Secretary of State for Work and Pensions, how many applicants have reported difficulties communicating with Access to Work in each of the last five years; and what feedback mechanisms exist to improve user experience.

answeredDepartment for Work and Pensions

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Work and Pensions
Tabled
3 Dec 2025
Target answer date
8 Dec 2025
Answer
12 Dec 2025 · 9 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

Recorded timeline

  1. 3 Dec 2025

    Question tabled

    To ask the Secretary of State for Work and Pensions, how many applicants have reported difficulties communicating with Access to Work in each of the last five years; and what feedback mechanisms exist to improve user experience.

  2. 8 Dec 2025

    Target answer date

    Date supplied by the official written-questions record.

  3. 12 Dec 2025

    Answer published

    The Department does not hold data on the number of applicants who have reported communication difficulties with Access to Work over the past five years. However, we actively seek and collect user feedback through a range of channels designed to improve th...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

No later same-department questions indexed.

This is an absence in covered public data, not evidence that no follow-up occurred elsewhere.