Question follow-through · 93880
Department for Work and Pensions: Telephone Services
To ask the Secretary of State for Work and Pensions, on how many occasions DWP staff have failed to call Universal Credit customers or their appointees at the agreed appointment time in each month of the last 12 months.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 24 Nov 2025
- Target answer date
- 26 Nov 2025
- Answer
- 1 Dec 2025 · 7 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Youth Guarantee · 23 Feb 2026
- Department for Work and Pensions: Telephone Services · 25 Feb 2026
- Universal Credit · 11 Mar 2026
- Social Security Benefits: Orthopaedics · 13 May 2026
- Access to Work Programme: Teachers · 7 Sept 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
24 Nov 2025
Question tabled
To ask the Secretary of State for Work and Pensions, on how many occasions DWP staff have failed to call Universal Credit customers or their appointees at the agreed appointment time in each month of the last 12 months.
26 Nov 2025
Target answer date
Date supplied by the official written-questions record.
1 Dec 2025
Answer published
The Department for Work and Pensions does not hold the requested information centrally, and to provide it would incur disproportionate cost.
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Youth Guarantee
23 Feb 2026 · To ask the Secretary of State for Work and Pensions, with reference to the press release entitled Almost a million young people to benefit from expanded support, new training, and work experience opportunities, published on 6 December 2025, whether he has
Department for Work and Pensions: Telephone Services
25 Feb 2026 · To ask the Secretary of State for Work and Pensions, whether the MP hotline can be used by hon. Members for raising non-emergency queries about claimants who have been sent housing payment demands as a result of being migrated from ESA to Universal Credit
Universal Credit
11 Mar 2026 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 9 March to Question 115912 on Department for Work and Pensions: Telephone Services, how many claimants have been put into housing arrears as a result of being migrated from ESA
Youth Guarantee
23 Mar 2026 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 18 March to Question 114995 on Employment: Young People whether young people identified by the Youth Guarantee Trailblazers programme, who do not access benefits, will be able
Youth Guarantee
23 Mar 2026 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 18 March to Question 114995 on Employment: Young People, where young people from St Albans who are not in receipt of benefits may locate their local Youth Hub to engage with th
Social Security Benefits: Orthopaedics
13 May 2026 · To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the potential merits of ending multiple assessments for amputees to qualify for benefits.
Social Work: Training
2 Jun 2026 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 June to Question 3411 on Social Work: Training, if he will make an estimate of the potential cost to the public purse of not including Step Up to Social Work bursary payments
Access to Work Programme: Teachers
7 Sept 2026 · To ask the Secretary of State for Work and Pensions, if he will urgently establish an online support service for teachers to contact his Department about Access to Work changes.
Access to Work Programme: Teachers
7 Sept 2026 · To ask the Secretary of State for Work and Pensions, what the (a) longest, (b) shortest and (c) average time taken was from the date an Access to Work application was submitted by teachers to the date a decision was made in 2025-26.