Question follow-through · 93067
Treasury: Telephone Services
To ask the Chancellor of the Exchequer, what the total number of calls (a) answered (b) abandoned was for each public helpline number provided by her Department and its executive agencies for each year from 2015 to date.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 20 Nov 2025
- Target answer date
- 24 Nov 2025
- Answer
- 3 Dec 2025 · 13 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Retail Trade: Money · 21 Nov 2025
- Mutual Societies · 21 Nov 2025
- Multinational Companies: Taxation · 24 Nov 2025
- Energy: Taxation · 26 Nov 2025
- Mileage Allowances · 28 Nov 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
20 Nov 2025
Question tabled
To ask the Chancellor of the Exchequer, what the total number of calls (a) answered (b) abandoned was for each public helpline number provided by her Department and its executive agencies for each year from 2015 to date.
24 Nov 2025
Target answer date
Date supplied by the official written-questions record.
3 Dec 2025
Answer published
Every year, HMRC answers millions of calls. A call is recorded as ‘answered’ when a customer got through to an adviser after hearing the automated messages and choosing the option to speak to an adviser (this is also referred to as ‘adviser attempts handl...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Retail Trade: Money
21 Nov 2025 · To ask the Chancellor of the Exchequer, what estimate her Department has made of the number and proportion of retail businesses that only accept cash.
Mutual Societies
21 Nov 2025 · To ask the Chancellor of the Exchequer, what steps her Department is taking to help support the growth of the mutual banking and building society sector.
Multinational Companies: Taxation
24 Nov 2025 · To ask the Chancellor of the Exchequer, what estimate she has made of potential lost tax revenue from international corporations importing large product volumes operating on a direct to consumer basis.
Credit
25 Nov 2025 · To ask the Chancellor of the Exchequer, what estimate her Department has made of the level of illegal doorstep lending in England for which the latest data is available.
Energy: Taxation
26 Nov 2025 · To ask the Chancellor of the Exchequer, what was the tax income from (a) domestic (b) commercial energy customer bills for each year from 2015 to date.
Red Diesel: Agriculture
27 Nov 2025 · To ask the Chancellor of the Exchequer, what assessment has been made of recent trends in levels of illegal agriculture red diesel use.
Credit Unions
28 Nov 2025 · To ask the Chancellor of the Exchequer, what progress she has made on reforming Common Bond provisions for Credit Unions.
Mileage Allowances
28 Nov 2025 · To ask the Chancellor of the Exchequer, whether she plans to require HMRC to review 2010 mileage rates to reflect 2025 costs.
Office for Budget Responsibility
1 Dec 2025 · To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the effectiveness of the Office for Budget Responsibility.
Visitor Levy
1 Dec 2025 · To ask the Chancellor of the Exchequer, what estimate has been made of the value of the tourism levy by mayoral combined authority area.
Black Economy
3 Dec 2025 · To ask the Chancellor of the Exchequer, whether she has made an estimate of the (a) value of and (b) tax lost from the black economy in (i) England, (ii) Greater Manchester and (iii) Oldham.
Building Societies: Individual Savings Accounts
3 Dec 2025 · To ask the Chancellor of the Exchequer, what assessment she has been made of the potential impact of proposed changes to the annual subscription limit of ISA savings for under-65s on the range of building society lending products.