Question follow-through · 88038

Department for Work and Pensions: Internet

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to make it easier for people who cannot use the telephone to communicate changes in their circumstances online.

answeredDepartment for Work and Pensions

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Work and Pensions
Tabled
4 Nov 2025
Target answer date
11 Nov 2025
Answer
14 Nov 2025 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

Recorded timeline

  1. 4 Nov 2025

    Question tabled

    To ask the Secretary of State for Work and Pensions, what steps his Department is taking to make it easier for people who cannot use the telephone to communicate changes in their circumstances online.

  2. 11 Nov 2025

    Target answer date

    Date supplied by the official written-questions record.

  3. 14 Nov 2025

    Answer published

    We understand that not everyone can use the telephone to communicate with us and we are committed to making our services more accessible, inclusive and responsive to customer needs.We already offer alternative channels for several services. We’ve successf...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

No later same-department questions indexed.

This is an absence in covered public data, not evidence that no follow-up occurred elsewhere.