Question follow-through · 87575
Companies: Complaints
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the potential merits of compelling companies that provide services to the public to maintain (a) clear and (b) accessible channels for customer complaints.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Business and Trade
- Tabled
- 3 Nov 2025
- Target answer date
- 5 Nov 2025
- Answer
- 11 Nov 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Horizon IT System: Compensation · 10 Nov 2025
- Horizon IT System: Surrey · 10 Nov 2025
- Horizon IT System · 11 Nov 2025
- Horizon IT System · 11 Nov 2025
- Professions: Qualifications · 12 Nov 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
3 Nov 2025
Question tabled
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the potential merits of compelling companies that provide services to the public to maintain (a) clear and (b) accessible channels for customer complaints.
5 Nov 2025
Target answer date
Date supplied by the official written-questions record.
11 Nov 2025
Answer published
Businesses are required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to provide contact information in a clear and comprehensible manner which is easily, directly and permanently accessible. This include...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Horizon IT System: Compensation
10 Nov 2025 · To ask the Secretary of State for Business and Trade, whether his Department is taking steps to help simplify (a) paperwork and (b) accountancy processes required for Post Office Horizon IT compensation claims.
Horizon IT System: Surrey
10 Nov 2025 · To ask the Secretary of State for Business and Trade, whether he has made an assessment of the adequacy of interim compensation payments made to sub-postmasters affected by Horizon IT in Surrey.
Horizon IT System
11 Nov 2025 · To ask the Secretary of State for Business and Trade, what recent discussions he has had with the (a) Post Office Board and (b) Fujitsu on accountability for the Horizon IT system.
Horizon IT System
11 Nov 2025 · To ask the Secretary of State for Business and Trade, what estimate he has made of the cost to the public purse of Post Office (a) litigation, (b) compensation schemes and (c) public communications related to Horizon IT.
Professions: Qualifications
12 Nov 2025 · To ask the Secretary of State for Business and Trade, what recent progress he has made on establishing mutual recognition of professional qualifications between the UK and the EU.
Government Departments: Exports
13 Nov 2025 · To ask the Secretary of State for Business and Trade, what the year-on-year spending has been for export-focused civil service teams since 2020.
Carbon Emissions: EU External Trade
13 Nov 2025 · To ask the Secretary of State for Business and Trade, what estimate he has made of the projected cost to British businesses of the European Union's carbon border taxes.
Government Departments: Exports
13 Nov 2025 · To ask the Secretary of State for Business and Trade, what proportion of export-focused civil service posts are vacant.
Youth Mobility Scheme: EU Countries
14 Nov 2025 · To ask the Secretary of State for Business and Trade, whether his Department has had recent discussions with businesses on the potential impact of the proposed UK-EU Youth Mobility Scheme on labour shortages.
Royal Mail: Surrey
21 Nov 2025 · To ask the Secretary of State for Business and Trade, what recent assessment he has made of the adequacy of Royal Mail's workforce (a) recruitment and (b) retention rates in (i) Surrey and (ii) Surrey Heath constituency.
Postal Services: Surrey
21 Nov 2025 · To ask the Secretary of State for Business and Trade, what steps he is taking to ensure that the regulatory framework for the postal sector supports (a) reliable and (b) sustainable postal services in (a) Surrey Heath constituency and (b) Surrey.
Public Houses: Surrey Heath
25 Nov 2025 · To ask the Secretary of State for Business and Trade, what steps he is taking to support pubs with operating costs in Surrey Heath constituency.