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Question follow-through · 79973

Public Transport

To ask the Secretary of State for Transport, if she will set targets for companies to provide accessible human customer service channels.

answeredDepartment for Transport

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Transport
Tabled
10 Oct 2025
Target answer date
14 Oct 2025
Answer
20 Oct 2025 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Transport

Shared topic keywords suggest a connection; they do not establish a follow-up.

Votes on this topic

These Commons divisions share a topic label. The question did not necessarily lead to a vote.

Recorded timeline

  1. 10 Oct 2025

    Question tabled

    To ask the Secretary of State for Transport, if she will set targets for companies to provide accessible human customer service channels.

  2. 14 Oct 2025

    Target answer date

    Date supplied by the official written-questions record.

  3. 20 Oct 2025

    Answer published

    This Government is committed to improving accessibility, customer support, and helping to remove barriers to travel for all users of public transport. The Department recognises the important role staff play in providing face-to-face services on public tra...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Electric Vehicles: Charging Points

26 Mar 2026 · To ask the Secretary of State for Transport, what is the Government doing to ensure residents without off-street parking can access domestic-rate electric vehicle charging.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Electric Vehicles: Charging Points

26 Mar 2026 · To ask the Secretary of State for Transport, will the Government provide guidance to local authorities on permitting cross-pavement EV charging for residents.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Electric Vehicles: Charging Points

26 Mar 2026 · To ask the Secretary of State for Transport, what funding is available to support local authorities in providing EV charging for residents without off-street parking.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Electric Vehicles: Charging Points

26 Mar 2026 · To ask the Secretary of State for Transport, how the Government plans to ensure cross-pavement EV charging solutions remain sustainable and avoid unnecessary costs in the event that properties change ownership.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Leicester Station: Safety

4 Jun 2026 · To ask the Secretary of State for Transport, what assessment she has made of safety levels at Leicester railway station.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

British Transport Police: Leicester

4 Jun 2026 · To ask the Secretary of State for Transport, what recent discussions she has had with the British Transport Police on response times to incidents in Leicester and surrounding areas.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

British Transport Police: Emergency Calls

4 Jun 2026 · To ask the Secretary of State for Transport, what assessment she has made of trends in the levels of delays caused by current emergency call protocols requiring transport staff to contact the British Transport Police before 999 services.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Railway Stations: Security

4 Jun 2026 · To ask the Secretary of State for Transport, what assessment she has made of the effectiveness of (a) Amulet and (b) other private security contractors in railway stations.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Railways: Safety

4 Jun 2026 · To ask the Secretary of State for Transport, what oversight mechanism exists to ensure that (a) East Midlands Railway and (b) other rail operators respond adequately to repeated safety concerns raised by staff.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Transport: Safety

4 Jun 2026 · To ask the Secretary of State for Transport, what mechanisms are in place for transport staff to report safety concerns anonymously without fear of disciplinary action.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

British Transport Police: East Midlands

4 Jun 2026 · To ask the Secretary of State for Transport, whether she has made an assessment of the potential impact of a decrease in funding on the operational capacity of the British Transport Police in the East Midlands.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Taxis: Fees and Charges

10 Jul 2026 · To ask the Secretary of State for Transport, what assessment her Department has made of the potential impact of fare-setting practices by digital private hire operators on the financial sustainability of licensed private hire drivers.