Question follow-through · 78449
Government Departments: Complaints
To ask the Minister for the Cabinet Office, what plans his Department has to review the framework for complaints handling by departments.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Cabinet Office
- Tabled
- 10 Oct 2025
- Target answer date
- 15 Oct 2025
- Answer
- 15 Oct 2025 · 5 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
10 Oct 2025
Question tabled
To ask the Minister for the Cabinet Office, what plans his Department has to review the framework for complaints handling by departments.
15 Oct 2025
Target answer date
Date supplied by the official written-questions record.
15 Oct 2025
Answer published
The Parliamentary and Health Service Ombudsman (PHSO) - which is independent of Government - launched a new set of cross-Government complaint standards in October 2022, with the aim of making complaint processes quicker, easier and to help organisations l...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Capita: Contracts
2 Mar 2026 · To ask the Minister for the Cabinet Office, with reference to the Westminster Hall debate on the Administration of the Civil Service Pensions Scheme of February 4th 2026, whether the Cabinet Office plans to review Government contracts with Capita.