Question follow-through · 76202
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, how many and what proportion of telephone calls to HM Revenue and Customs were answered in (a) 2015 and (b) 2016.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 9 Sept 2025
- Target answer date
- 15 Sept 2025
- Answer
- 15 Sept 2025 · 6 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Night-time Economy: Taxation · 10 Oct 2025
- Taxation: International Cooperation · 28 Oct 2025
- Hospitality Industry: Business Rates · 3 Nov 2025
- Public Houses: Business Rates · 15 Dec 2025
- Leisure and Retail Trade: Business Rates · 15 Dec 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
9 Sept 2025
Question tabled
To ask the Chancellor of the Exchequer, how many and what proportion of telephone calls to HM Revenue and Customs were answered in (a) 2015 and (b) 2016.
15 Sept 2025
Target answer date
Date supplied by the official written-questions record.
15 Sept 2025
Answer published
HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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