Question follow-through · 74452
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, what estimate her Department has made of the average wait time for callers to HMRC helplines; and what steps her Department is taking to reduce waiting times for callers to HMRC helplines.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 2 Sept 2025
- Target answer date
- 8 Sept 2025
- Answer
- 8 Sept 2025 · 6 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- UK Trade with EU · 23 Oct 2025
- UK Trade with EU · 23 Oct 2025
- Childminding: Income Tax · 3 Mar 2026
- Tax Avoidance · 3 Mar 2026
- Tax Avoidance · 3 Mar 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
2 Sept 2025
Question tabled
To ask the Chancellor of the Exchequer, what estimate her Department has made of the average wait time for callers to HMRC helplines; and what steps her Department is taking to reduce waiting times for callers to HMRC helplines.
8 Sept 2025
Target answer date
Date supplied by the official written-questions record.
8 Sept 2025
Answer published
HMRC publishes its call waiting times on GOV.UK https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates Improving day-to-day performance is a key priority for HMRC. Last year, HMRC recruited and deployed additional customer service ad...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Inland Border Facilities
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Inland Border Facilities
8 Sept 2025 · To ask the Chancellor of the Exchequer, what the cost to the public purse of (a) building border inspection facilities, (b) operating border inspection facilities annually since construction and (c) in total was since the UK left the EU.
UK Trade with EU
23 Oct 2025 · To ask the Chancellor of the Exchequer, if she will make an assessment of the potential impact of re-joining the EU Customs Union on economic growth.
UK Trade with EU
23 Oct 2025 · To ask the Chancellor of the Exchequer, what recent assessment she has made of the potential impact of leaving the European Union on economic growth.
Andrew Mountbatten-Windsor
23 Feb 2026 · To ask the Chancellor of the Exchequer, whether there was ant cost to the public purse of settling the case in the United States between Andrew Mountbatten-Windsor and Virginia Giuffre in 2022.
Electric Vehicles: Excise Duties
26 Feb 2026 · To ask the Chancellor of the Exchequer, what assessment she has made of the potential financial impact for electric vehicle owners caused by the Vehicle Excise Duty becoming payable on EVs.
Hybrid Vehicles: Excise Duties
26 Feb 2026 · To ask the Chancellor of the Exchequer, what assessment has she made of the potential financial impact of the proposed pay-per-mile charge for electric vehicles for those with hybrid vehicles, who also pay fuel duty.
Childminding: Income Tax
3 Mar 2026 · To ask the Chancellor of the Exchequer, what assessment her Department has made of the potential impact of Making Tax Digital for Income Tax on self-employed childminders.
Tax Avoidance
3 Mar 2026 · To ask the Chancellor of the Exchequer, how many outstanding cases of people facing the Loan Charge she expects will be settled as a result of the McCann review.
Tax Avoidance
3 Mar 2026 · To ask the Chancellor of the Exchequer, what assessment she has made of the value for money to the taxpayer of the Loan Charge.
Fuels: Excise Duties
15 Apr 2026 · To ask the Chancellor of the Exchequer, what recent assessment she has made of the potential economic effect on consumers of reducing fuel duty.