Question follow-through · 67168

Energy Ombudsman: Training

To ask the Secretary of State for Energy Security and Net Zero, if he will publish the training materials for case handlers of the Energy Ombudsman.

answeredDepartment for Energy Security and Net Zero

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Energy Security and Net Zero
Tabled
11 Jul 2025
Target answer date
15 Jul 2025
Answer
21 Jul 2025 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Environment and energy

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Votes on this topic

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Recorded timeline

  1. 11 Jul 2025

    Question tabled

    To ask the Secretary of State for Energy Security and Net Zero, if he will publish the training materials for case handlers of the Energy Ombudsman.

  2. 15 Jul 2025

    Target answer date

    Date supplied by the official written-questions record.

  3. 21 Jul 2025

    Answer published

    Ofgem is required to review the Energy Ombudsman every two years. As part of these reviews, the Energy Ombudsman provided training materials to Ofgem, who judged that staff at the Ombudsman were sufficiently well-trained. The decision about whether to pub...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Energy Ombudsman: Staff

21 Jul 2025 · To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of the qualifications held by Energy Ombudsman caseworkers.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Energy: Business

23 Feb 2026 · To ask the Secretary of State for Energy Security and Net Zero, what plans his Department has to introduce regulation for Third Party Intermediaries in the retail energy market.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Energy: Business

23 Feb 2026 · To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of Ofgem's work to enforce supplier license responsibilities to vet TPIs they partner with.