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Question follow-through · 63958

Revenue and Customs: Telephone Services

To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the adequacy of HMRC phone line performance.

answeredTreasury

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Treasury
Tabled
30 Jun 2025
Target answer date
2 Jul 2025
Answer
8 Jul 2025 · 8 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

Votes on this topic

These Commons divisions share a topic label. The question did not necessarily lead to a vote.

Recorded timeline

  1. 30 Jun 2025

    Question tabled

    To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the adequacy of HMRC phone line performance.

  2. 2 Jul 2025

    Target answer date

    Date supplied by the official written-questions record.

  3. 8 Jul 2025

    Answer published

    HMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports. A key part of this plan is expanding HMRC’s digital services. Imp...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Financial Conduct Authority

29 Aug 2025 · To ask the Chancellor of the Exchequer, what steps her Department is taking to monitor the regulatory efficacy of the Financial Conduct Authority.