Question follow-through · 61874

Department for Work and Pensions: Complaints

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that complaints submitted online are not prematurely disregarded due to a lack of submission evidence.

answeredDepartment for Work and Pensions

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body: Department for Work and Pensions
Tabled: 23 Jun 2025
Target answer date: 26 Jun 2025
Answer: 26 Jun 2025 · 3 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

Recorded timeline

23 Jun 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that complaints submitted online are not prematurely disregarded due to a lack of submission evidence.
26 Jun 2025
Target answer date
Date supplied by the official written-questions record.
26 Jun 2025
Answer published
Once a customer has submitted an online complaint, they will be contacted by the department regarding the issues raised, at which time the customer can offer evidence to support their complaint; therefore, no additional steps have been taken in this area.

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

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