Question follow-through · 60017
MyCSP: Standards
To ask the Minister for the Cabinet Office, how many and what proportion of calls to MyCSP went unanswered in each of the last six months.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Cabinet Office
- Tabled
- 16 Jun 2025
- Target answer date
- 19 Jun 2025
- Answer
- 19 Jun 2025 · 3 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
16 Jun 2025
Question tabled
To ask the Minister for the Cabinet Office, how many and what proportion of calls to MyCSP went unanswered in each of the last six months.
19 Jun 2025
Target answer date
Date supplied by the official written-questions record.
19 Jun 2025
Answer published
The scheme administrator, MyCSP, received on average 30,090 calls into their enquiry centre between December 2024 - May 2025 as shown in the table below. 24% of all calls received were unanswered by MyCSP. CallsDec-24Jan-25Feb-25Mar-25Apr-25May-25AverageC...
Official data retrieved 28 Sept 2026.
Later records
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