WESTMINSTER RADAR
Search
My MPs
Menu

Question follow-through · 55886

Social Security Benefits: Telephone Services

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times for claimants.

answeredDepartment for Work and Pensions

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body
Department for Work and Pensions
Tabled
30 May 2025
Target answer date
3 Jun 2025
Answer
9 Jun 2025 · 10 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Social security and pensions

Shared topic keywords suggest a connection; they do not establish a follow-up.

Recorded timeline

  1. 30 May 2025

    Question tabled

    To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times for claimants.

  2. 3 Jun 2025

    Target answer date

    Date supplied by the official written-questions record.

  3. 9 Jun 2025

    Answer published

    DWP reviews forecasted telephony demand and plans resourcing accordingly to keep wait times down. Wait time performance is frequently reviewed and where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator of percent...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Social Security Benefits: Disability

17 Jun 2025 · To ask the Secretary of State for Work and Pensions, if she will take steps to extend the consultation entitled Pathways to Work: Reforming Benefits and Support to Get Britain Working Green Paper, published on 18 March 2025, for disabled people.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pension Funds: Fossil Fuels

16 Sept 2025 · To ask the Secretary of State for Work and Pensions, whether his Department has made an estimate of the proportion of UK pension scheme assets invested in (a) thermal coal and (b) other fossil fuel production.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pension Funds: Fossil Fuels

16 Sept 2025 · To ask the Secretary of State for Work and Pensions, whether his Department has made an estimate of the proportion of UK pension scheme assets invested in (a) thermal coal-fired and (b) other fossil fuel-fired power generation capacity.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pension Funds: Fossil Fuels

16 Sept 2025 · To ask the Secretary of State for Work and Pensions, what estimate his Department has made of the contribution of UK pension funds to fossil fuel expansion in (a) the UK, (b) Europe and (c) other international markets.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pension Funds: Fossil Fuels

16 Sept 2025 · To ask the Secretary of State for Work and Pensions, what estimate his Department has made of the value of UK pension fund assets invested in fossil fuels that are at risk of becoming stranded.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Children: Maintenance

17 Dec 2025 · To ask the Secretary of State for Work and Pensions, whether he plans to review the definition of income used in the Child Maintenance Service 2012 Scheme to ensure that it includes income derived from (a) investments, (b) dividends, (c) rental income, (d

Unreviewed candidateSame MP and department; topic relationship is unreviewed

NHS: Apprentices

16 Jan 2026 · To ask the Secretary of State for Work and Pensions, if he will introduce flexibility in the Apprenticeship Levy to allow NHS staff who are made redundant to (a) continue, (b) pause, and (c) re-enter levy-funded leadership apprenticeships, particularly wh

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pension Funds

19 Jan 2026 · To ask the Secretary of State for Work and Pensions, with reference to the oral contribution of the Parliamentary Under-Secretary of State for Work and Pensions in the Report Stage of the Pension Schemes Bill on 3 December 2025, whether the guidance on fi

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pension Funds

21 Jan 2026 · To ask the Secretary of State for Work and Pensions, what steps he plans to take to ensure that planned guidance on fiduciary duties for the trust-based private pensions sector provides effective clarity to trustees.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Department of Health and Social Care: Apprenticeship Levy

28 Jan 2026 · To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential impact of recent changes to Apprenticeship Levy funding on Level 7 Senior Leader apprenticeships.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pension Funds

28 Jan 2026 · To ask the Secretary of State for Work and Pensions, in relation to the statutory guidance on fiduciary duties announced during Report stage of the Pension Schemes Bill on 3 December 2025, when he will consult on the guidance; and when the guidance will t

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Universal Credit: Work Capability Assessments

8 Jun 2026 · To ask the Secretary of State for Work and Pensions, what assessment has been made of the potential impact of the Department’s policy of prioritising new Universal Credit claimants for Work Capability Assessments on existing claimants seeking a reassessme