Question follow-through · 51510
Child Maintenance Service: Telephone Services
To ask the Secretary of State for Work and Pensions, what was the Child Maintenance Service helpline's performance in responding to phone calls against its service level standards.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 12 May 2025
- Target answer date
- 14 May 2025
- Answer
- 19 May 2025 · 7 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Democracy and constitution
- Child Maintenance Service: Standards · 15 May 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
12 May 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what was the Child Maintenance Service helpline's performance in responding to phone calls against its service level standards.
14 May 2025
Target answer date
Date supplied by the official written-questions record.
19 May 2025
Answer published
The Child Maintenance Service are committed to delivering the best possible service to all customers. We continuously monitor telephony performance and through this fully recognise that call waiting times are at times longer than we would like. To address...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Child Maintenance Service: Standards
15 May 2025 · To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the Child Maintenance Service in reaching targets set under its service level standards in each year since 2020.
Social Security Benefits: Overpayments
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, how many benefit overpayments there have been since 2020, broken down by (a) year, (b) value, and (c) benefit type.
Social Security Benefits: Overpayments
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, how many benefit overpayments have been recovered since 2020, broken down by (a) year, (b) value, and (c) benefit type.
Social Security Benefits: Appeals
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, how many successful mandatory reconsiderations there have been since 2020, broken down by (a) year, (b) value, and (c) benefit type.
Universal Credit: Foster Care
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, if she will make a comparative assessment of the level of Universal Credit payments made to foster carers with the prior system of (a) Working Tax Credit and (b) Child Tax Credit.
Access to Work Programme
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, what steps she is taking to implement proposed changes to the Access to Work Scheme in the Pathways to Work Green Paper.
Access to Work Programme
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential impact of proposed changes to the Access to Work Scheme in the Pathways to Work Green Paper on individual claimants.